FortiGate 100D will not accept factory login

Forum|Forum|8 years ago
January 10, 2018
2 replies
33416 views

I have a Fortigate 100D from my job and I was trying to do a factory reset by:

1- From a PC, connect to Fortigate unit using Hyper Terminal. 2- at the console login prompt, type in " maintainer" for userid 3- Type in " bcpbFGTxxxxxxxxxxxxx" for password (After bcpbFGT put the S/N of the Fortigate)

I tried this method but it still says incorrect username or password. I have tried FortiGate Explorer as well. It recognized the Firewall but still can't log in to set to factory. Any suggestions?

Toshi_Esumi

SuperUser

It should work if you do it within 14 sec after getting the prompt. You might need to ship it back for RMA to recover it.

vwilliamsAuthor

New Member

OK. We are talking about the prompt in Fortigate Explorer right? Or are we talking about putty because I can't get anything in putty to connect.

Toshi_Esumi

SuperUser

Like any other routers/FWs, reset button operation doesn't remove software. It wipes configuration including username/passwords.

After the reset, it's just like a brand-new box you purchased. You can log in with admin/(no password).

emnoc

New Member

FWIW

We had a FGT100D that failed during a upgrade to 5.6.x and we where unable to recover local login. It resulted in a RMA.

Ken

tanr

New Member

If the factory reset doesn't work, have you tried the automated firmware update from a usb key on reboot? Might depend on which version of FortiOS it has.

http://kb.fortinet.com/kb/viewContent.do?externalId=FD31911

http://packetsandpings.blogspot.com/2013/05/upgrading-fortinet-via-usb.html

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