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jpm1111
jpm1111
Visitor III
December 10, 2020
Question

FortiEMS software inventory never starts

  • December 10, 2020
  • 2 replies
  • 6199 views

New install of FortiEMS, I have turned on settings for Software Inventory in the relevant policies, but the inventory collect process never actually starts on my clients, no software is detected. How do I start to troubleshoot this? 

    2 replies

    nicerobot_FTNT
    Staff
    nicerobot_FTNT
    Staff
    December 11, 2020

    This takes a few minutes to populate, maybe 20-30. Probably a polling setting from the client. I just set this up in my env yesterday. Make sure your Endpoint Profiles, Endpoint Policy are attached to the endpoint. The Endpoint Profile/System Settings/Send Software Inventory must be turned on obviously. Make sure clients can communicate with EMS.

    jpm1111
    jpm1111Author
    Visitor III
    December 11, 2020

    Yes, it's been over a week. Clients are syncing fine to the EMS, profile changes push out smoothly on both LAN & WAN. 

    The one piece that's just not working is the software inventory. Never even seems like it wants to start.

    I even tried shutting it off, waiting overnight, and turning it back on -- no luck.

    nicerobot_FTNT
    Staff
    nicerobot_FTNT
    Staff
    December 11, 2020

    A week!?!? I understand.

    What version of EMS/FC Agent are you running? I'm on 6.4 in my Lab.

     

    ccx9000
    ccx9000
    New Member
    August 23, 2024

    Hi, did you find a solution for this? I am running 7.2.3 and some clients send the inventory, others not; although they are in the same policy.

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