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Magdalena
Magdalena
Visitor III
January 2, 2025
Question

FortiEMS installer can't create download link

  • January 2, 2025
  • 1 reply
  • 1357 views

I am using FortiEMS 7.2 on prem and whenever i try to create a new installer the download link shows a "installer creation failed" message.Why is this happening and how can i fix it?

1 reply

funkylicious
SuperUser
funkylicious
SuperUser
January 2, 2025

Have you checked if there's enough space on the disk in order to create the installer ?

"jack of all trades, master of none"
    Magdalena
    MagdalenaAuthor
    Visitor III
    January 2, 2025

    There is more than 50GB left on the disk so that shouldnt be a problem

    funkylicious
    SuperUser
    funkylicious
    SuperUser
    January 2, 2025

    Are you running EMS 7.2.2?

    Because there is an known issue 845767 EMS fails to create installer  and cannot access installer download link , in it.

    If so, try updating to a newer version.

     

    L.E. I saw at some point a thread in regards to connection to FortiGuard which was not working for updates. Try having a look at that also.

    "jack of all trades, master of none"
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