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falomran
New Member
May 19, 2025
Solved

FortiCloud login page not reachable

  • May 19, 2025
  • 7 replies
  • 2033 views

Hello Team,

whenever I tried to access to Fortinet support page I see this error page:

 

Hmmm… can't reach this page

support.fortinet.com took too long to respond

Best answer by Jean-Philippe_P

Hello all :)

 

Yes, there is an outage on the websites. We are sorry that you are impacted by this.

 

FortiCare, Support, FortiCloud, and other potential websites/services are still currently down/impacted.
We don’t have any ETA yet, but the different US/CA teams are still working on the issue with the highest priority.

Thank you again for your patience and sorry for the inconvenience.

7 replies

DionysisK
Explorer
May 19, 2025

I have the same problem. 

fkrkap
New Member
May 19, 2025

me to: ERR_CONNECTION_TIMED_OUT

Fanatrixx
Explorer
May 19, 2025

Same Problem here in Germany

hassanwalikhan
New Member
May 19, 2025

Same here

funkylicious
SuperUser
SuperUser
May 19, 2025

it appears to be a general issue that started this morning.

"jack of all trades, master of none"
Jean-Philippe_P
Staff & Editor
Staff & Editor
May 19, 2025

Hello all :)

 

Yes, there is an outage on the websites. We are sorry that you are impacted by this.

 

FortiCare, Support, FortiCloud, and other potential websites/services are still currently down/impacted.
We don’t have any ETA yet, but the different US/CA teams are still working on the issue with the highest priority.

Thank you again for your patience and sorry for the inconvenience.

Jean-Philippe - Fortinet Community Team
Jean-Philippe_P
Staff & Editor
Staff & Editor
May 19, 2025

As an update: all the websites are up now, you should be able to log in :)

Thanks again for your patience!

Jean-Philippe - Fortinet Community Team