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RogersMT
RogersMT
New Member
May 9, 2025
Question

Forticloud does not collect Fortigate logs.

  • May 9, 2025
  • 1 reply
  • 529 views

Hi there!

 

I have three Fortigates, two physical and one on AWS. Recently (since 05/02/25) I have noticed that Forticloud is not collecting the VPN logs that I usually check daily.

 

The current firmware version on all three devices is 7.4.3.

 

The Forticloud connection is fine on the console.

 

Has anyone experienced this?

 

Thanks for your help.

1 reply

kaman
Staff
kaman
Staff
May 10, 2025

Hi RogersMT,

Please confirm other logs you are able to check properly.

Have you tried different browsers? Are you able to view logs in the CLI? Please refer to:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Displaying-logs-via-FortiGate-s-CLI/ta-p/193027


Also, make sure FortiGate is able to reach FortiCloud. Otherwise, it won't be able to retrieve logs from FortiCloud.

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-FortiGate-not-sending-logs-to-FortiCloud/ta-p/333891


Additionally, please refer to the document below for logging traffic with FortiGate Cloud:

https://docs.fortinet.com/document/fortigate/5.4.0/cookbook/189021/logging-traffic-with-fortigate-cloud


If you have found a solution, please like and accept it to make it easily accessible to others.


Regards,
Aman

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