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TLR
TLR
New Member
February 3, 2023
Question

FortiCloud and FortiAP : stuck on "Discovering AC..."

  • February 3, 2023
  • 1 reply
  • 8348 views

Hi,

 

I have FAP221E with no support contract. I made a Forticloud account with free tier and I would like to control the AP from Forticloud.

 

AP has a static IP and connectivity to the internet. I can ping 8.8.8.8 and google.com.

I entered my forticloud account credentials in the AP menu for discovery, and only ticked "forticloud" for discovery.

 

In FortiLAN Cloud, I created a new network, an SSID and I added the AP in my inventory with the cloud key.

My problem is the AP never connects to Forticloud. It stays on "Discovering AC..." forever.

 

I tried to connect the AP on two different networks with same effect, even with no firewall.

 

Any idea how to force the AP to connect to Forticloud ?

 

Is there any CLI commands I can use to diagnose the issue ?

 

Unfortunately I cannot open a support ticket as the support contrat is expired for the AP.

 

Thanks.

    1 reply

    jhussain_FTNT
    jhussain_FTNT
    Staff
    February 3, 2023

    Hi,

     

    Did you added the unique key that can be found under the FortiAP.to Forticloud account.Kindly refer the below document how to add the AP to Forticloud.

     

    https://community.fortinet.com/t5/FortiAP/Technical-Tip-FortiCloud-managed-FortiAP-WiFi/ta-p/190842

     

    I would recommend to renewal support contract as it will be helpful if you need any further troubleshooting.

     

    Regards

    Jamal

    TLR
    TLRAuthor
    New Member
    February 3, 2023

    Hi,

     

    Thanks for the input.

     

    Yes I already added the cloud key in Forticlound account. I can see the AP in the inventory, but it stays offline.

    adambomb1219
    adambomb1219
    New Member
    February 3, 2023

    Are you sure there is now firewall blocking the traffic between the AP and FortiLAN Cloud?  What version of firmware is on the FortiAP?  Is the time/date correct?  Where did you get the AP?  Is it possible its already associated with a different FortiLAN Cloud account?

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