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suren
New Member
September 12, 2022
Question

FortiClientVPN Installation Win 10 x64

  • September 12, 2022
  • 3 replies
  • 10685 views

Hi all. I get <This is the wrong setup file for this computer. You need to use the 64-bit setup program> message just when starting the .exe when trying to install FortiClientVPN.

The following offline installers were used
FortiClientVPNSetup_7.0.3.0193_x64
FortiClientVPNSetup_7.0.5.0238_x64
FortiClientSetup_7.0.7.0345_x64
Online installers of above versions from FortiClientTools give the same error.
Cleaning with FCRemove from Support Utils folder Prior installing another version also doesn't give a result.

System is Windows 10 Enterprise 21H2 19044.1889
Has anyone faced with this issue?
Thanks

3 replies

mzainuddinahm
Staff & Editor
Staff & Editor
September 13, 2022

Hello suren,

 

Kindly try the FortiClientVPNOnlineInstaller.exe from https://www.fortinet.com/support/product-downloads

 

Best Regards,

Mohammed Ahmed

suren
surenAuthor
New Member
September 13, 2022

Unfortunately the same error.

mzainuddinahm
Staff & Editor
Staff & Editor
September 14, 2022

Hello @suren,

 

That is strange, this could be something related to the Windows machine itself then. Can you try installing on a new Windows user profile?

 

Best Regards,

Mohammed Ahmed

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