Skip to main content
Benny_Lyne_Amorsen
Benny_Lyne_Amorsen
New Member
June 24, 2021
Question

FortiClientMac "Can not extract install file"

  • June 24, 2021
  • 1 reply
  • 2551 views

FortiClientEMS is pushing 6.4.5 to Macs which were on 6.4.4, but every time the user accepts the upgrade, it ends in "FortiClient upgrade failed! Can not extract install file."

 

It seems to happen no matter the Macos version. Manually downloading the .dmg file from the EMS server and installing that seems to work.

 

Have any of you seen this problem before?

 

      1 reply

      ftech2020
      ftech2020
      Visitor III
      January 25, 2023

      Apologies jumping on an old thread, but seeing this with 6.4.8 bumping to 7.0.7 on MacOS. Issuing deployment from EMS, fails in the same way. User gets prompt to install now or later, and either way, fails with error "Cannot extract install file" when install actually begins. I can see known issues for 7.0.6 note the issue and claim it is fixed, but... 

       

      Did you find any workaround or resolution for this @Benny_Lyne_Amorsen ?

      Benny_Lyne_Amorsen
      Benny_Lyne_AmorsenAuthor
      New Member
      January 29, 2023

      The problems mostly stopped after all clients got to 7.0.x, so I haven't pursued it further. I think the problem is the version you are upgrading FROM, not the one you upgrade TO.

       

      So once you are on 7.0.x, you should hopefully see much smoother upgrades...

      Terms & ConditionsAccessibility statement