ForticlientEMS installer packages not updating / can't create new packages

18 replies
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Is anybody else experiencing issues creating or updating installer packages at the moment?

It appears to possibly be an issue on Fortinet's side.

2024-12-10T07:25:53.759+0200 ERROR service/installer.go:391 requesting FCT installer repackage: repackage of Windows setup installers failed: POST to https://forticlient-rs.forticloud.com/rs/api/public/v1/repackagedFCTInstaller/. Status code: 503

Edit: This is for v7.4.2 which has appeared in the FEMS console. I see in the support portal that v7.4.2 is actually not available for download. I tried setting up a separate v7.4.1 installer package, with auto-patch disabled, and I get the same error.

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PomocBodychiefPL

New Member

I do not recive any update nor workaround. Our team must manualy deploy forticlients, massive time waste on our site.

philsmit

Visitor III

Mine started working again yesterday out of the blue, no action from my side at all, we received the forticlient update notification when i logged in first thing, so they have fixed whatever the issue was

mdatar

Explorer

Still not working on our deployments. Our ticket is open since 2024-12-13, and status set to "pend bug fix".

Having to wait that long for a fix is not ok. :(

mdatar

Explorer

Another week gone without any solution or support from Fortinet...