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jwebboverlandpark
Explorer
March 29, 2021
Question

FortiClient won't install because of old Antivirus remnants.

  • March 29, 2021
  • 1 reply
  • 4144 views

I spent way too much time trying to solve this, so I hope this helps someone else.

Trying to install FortiClient and it kept failing because it found some residue of Sophos Antivirus.

Every trace of Sophos was thought to be eliminated... until we found this...

 

Problem You remove antivirus software from an endpoint, but the antivirus continues to show up in antivirus list for that workstation.

Solution The probable cause is that the antivirus did not properly remove itself from the listing in the local workstation's security center. To correct this, run through the following steps on the workstation:

[ol]
  • Open a command window as an administrator
  • Run the command:  WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path AntiVirusProduct
  • Run the Windows Management Instrumentation Tester command:  WBEMTEST 
  • Click the "Connect..." button
  • Enter: root/securitycenter2
  • Click the "Connect" button
  • Click the "Query..." button
  • Enter:  SELECT * from Antivirusproduct
  • Select the antivirus to delete
  • Click the "Delete" button[/ol]
    • 1 reply

      paspasssss
      Explorer
      June 27, 2024

      Have same problem with eset uninstall.

      Work for me.

      many thanks