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marcandrebeland
marcandrebeland
New Member
April 17, 2018
Question

Forticlient Windows10 App crashing windows settings page

  • April 17, 2018
  • 1 reply
  • 10400 views

Hello,

 

I've found a problem using the Forticlient App from the store. I was able to reproduce it on more than one computer.

[ul]
  • Install Forticlient on user A
  • Configure and use Forticlient VPN: Works fine
  • Install Forticlient on user B (same computer)
  • Configure Forticlient: The windows settings app crashes[/ul]

    This is using domain accounts that are administrators or not. After uninstalling forticlient the issue persist.

     

    I've tried setting a vpn configuration on two accounts without Forticlient and it works fine. So installing forticlient really breaks something in the setting page.

      • 1 reply

      kurtli_FTNT
      Staff
      kurtli_FTNT
      Staff
      April 17, 2018

      Hi there,

         What the exact version of this forticlient you're using?

       

       

      Thanks.

      marcandrebeland
      marcandrebelandAuthor
      New Member
      April 18, 2018

      I've uninstalled it on all computers and i'm not installing it back. But it's the one avaiable on the store:

      https://www.microsoft.com/en-ca/store/p/forticlient/9wzdncrdh6mc 

       

      The release date shows it's been updated last Sunday, so it's possible the issue only occurs on this newer version.

      kurtli_FTNT
      Staff
      kurtli_FTNT
      Staff
      April 18, 2018

      Thanks for the information. Our engineer tested it on lab but was not able to reproduce it. Our windows was win10 Home@2017 64bit and the forticlient v1.0.1037 was downloaded from windows app store as well. The only difference is that no domain accounts were used in reproduce. 

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