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tomeks
New Member
April 10, 2026
Question

Forticlient Windows upgrade problem - Stop service

  • April 10, 2026
  • 1 reply
  • 156 views

I am automatically updating FortiClient for Windows from version 7.4.5 to 7.4.6. On about 50% of the test computers, the installation process stops at: “Stop services.” I also tried doing it manually by running the installer file, but in that case it also gets stuck at “Stop services.” How can I work around this issue?

I have updated versions 7.0.x and 7.2.x many times before and never had this problem. Now I’m updating to version 7.4.x for the first time. Has anyone had a similar issue?

 
 

 

1 reply

ggolubovic
Staff & Editor
Staff & Editor
May 17, 2026

Hi Tomeks, 

 

What you can see in event log for that specific moment when service is stopped ?

Is there any additional info in event logs before that moment ?