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RickAustinson
RickAustinson
New Member
August 21, 2014
Question

FortiClient will not install because Bitdefender

  • August 21, 2014
  • 2 replies
  • 7205 views
I am attempting to replace an installation of BitDefender with FortiClient. When doing the install, I get to a point where it tells me I cannot install it because it is still detecting the bitdefender install. I was unable to uninstall BitDefender and had to uninstall it manually, first deleting all the files, then using a tool from the makers of bitdefender to remove it. Bitdefender is gone. There is nothing left of it besides a few regestry keys. How do I convince the forticlient installer of this?

    2 replies

    Warren_Olson_FTNT
    Staff
    Warren_Olson_FTNT
    Staff
    August 21, 2014
    Registry keys need to go. It is likely just the main group HKEYLOCALMACHINE->Software->BitDefender that needs to go.
    kolawale_FTNT
    Staff
    kolawale_FTNT
    Staff
    August 21, 2014
    FortiClient searches for registered AV products in Windows Security Center. Check if Bitdefender is still registered. See the Microsoft knowledgebase article: A security program is still listed in Windows Security Center and in Action Center after the security program is uninstalled http://support.microsoft.com/kb/980867
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