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jwalker55
jwalker55
New Member
March 20, 2015
Solved

FortiClient - Web Security - All sites show as "unrated" category.

  • March 20, 2015
  • 3 replies
  • 16745 views

Installed FortiClient to see if the standalone web filtering would work for a few of our mobile users; however, despite having categories enabled, it seems to lump all websites into the "unrated" category.  I can block every category available except unrated and have access to the entire web...until I block the unrated category, then I only have access to my exceptions list.  What am I doing wrong?  Is this by design on the free version?

 

 

If I click wrong category (after i've added fortinet.net to exceptions), it goes to a page on fortinet.net which displays the proper category.

 

    Best answer by Chris_Lin_FTNT

    FortiClient needs to access Fortinet service to get URL ratings (probably fgd1.fortigate.com).

     

    Is there anything special in your DNS or network?

    3 replies

    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNTAnswer
    Staff
    March 23, 2015

    FortiClient needs to access Fortinet service to get URL ratings (probably fgd1.fortigate.com).

     

    Is there anything special in your DNS or network?

      boozely25
      boozely25
      New Member
      January 22, 2020

      How did you fix this issue? i am having it with version 6.0  but did not have it with version  5.6.

      jwalker55
      jwalker55Author
      New Member
      January 22, 2020

      boozely25 wrote:

      How did you fix this issue? i am having it with version 6.0  but did not have it with version  5.6.

      The problem for us was that the network that the machines were connected to when we were initially installing and setting up Forticlient was web filtered at our main firewall, which was blocking the service/url that Forticlient calls to retrieve the URL categorization/rating information. We didn't have the problem when the machines were deployed out in the field as they would then be connected to unfiltered networks.

      jwalker55
      jwalker55Author
      New Member
      March 23, 2015

      Yes, this was the cause.  Working now.  Thanks!

      danni88
      danni88
      New Member
      February 7, 2024

      FortiClient's Web Security displaying all sites as 'unrated' emphasizes the need for timely database updates. Ensuring accurate categorization enhances user safety by providing clearer insights into website content and potential risks.

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