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loicp
loicp
New Member
October 10, 2024
Solved

FortiClient web filtering suddenly blocking access to Zoom network on MacOS

  • October 10, 2024
  • 3 replies
  • 1284 views

Anyone experiencing similar issue since yesterday  ? 

 

It happened suddenly, with no modification on web filtering rules from our side, nor any updates done on Zoom app nor Forticlient. 

 

Forticlient 7.0.9
Zoom 6.2.2 and 6.2.3

MacOSX Sequoia 15.0.1

 

 

zoom_error.jpg

Best answer by loicp

Hello @Anthony_E 

 

Thanks for looking into this issue. 

It looks like we faced known issue 949317 - Zoom calls do not work with the new Web Filter, which was fixed in v7.2.2

We fixed our immediate issue with v 7.0.9 by adding zoom.us and IPs to web filter exclusion list. 

Not ideal but give us time to plan proper upgrade. 




 

3 replies

Anthony_E
Staff
Anthony_E
Staff
October 14, 2024

Hello Loic,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Best Regards
Anthony_E
Staff
Anthony_E
Staff
October 15, 2024

Hello @Umer221,

 

I hope you are doing well.

Could I please, request your expertise another time for this request?

 

Thanks a lot in advance.

Best Regards
    loicp
    loicpAuthorAnswer
    New Member
    October 15, 2024

    Hello @Anthony_E 

     

    Thanks for looking into this issue. 

    It looks like we faced known issue 949317 - Zoom calls do not work with the new Web Filter, which was fixed in v7.2.2

    We fixed our immediate issue with v 7.0.9 by adding zoom.us and IPs to web filter exclusion list. 

    Not ideal but give us time to plan proper upgrade. 




     

      Anthony_E
      Staff
      Anthony_E
      Staff
      October 15, 2024

      Hello Loic,

       

      Thanks a lot for your answer, and for sharing your fix!

       

      Regards,

      Best Regards
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