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JPL-Safari
JPL-Safari
New Member
June 17, 2024
Question

FortiClient VPN - Stuck on "Connecting"

  • June 17, 2024
  • 25 replies
  • 303827 views

Installing 7.4.0.1658 on two different Windows 11 (Dell Vostro and Dell Inspiron) Laptops.  Both laptops were Wiped and Prepped with the same Windows 11 23H2 Pro OS and are set up using very basic Intune Profiles (Intune barely does anything).

 

The VPN Client, when launched, only goes as far as "Connecting".  It never times out and appears as if its stuck.  

 

Are there any Windows Settings I should be looking at which would impact the clients ability to establish a connection?  Logs dont appear to show anything indicating the VPN is even attempting to connect.

    25 replies

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    leasj
    leasj
    New Member
    September 24, 2024

    I was having similiar issues. Installed WireShark and all of the sudden it's working just fine... Tried this on two different Dell machines and it worked. No idea why

    JaneyJane1984
    JaneyJane1984
    New Member
    September 25, 2024

    Mine is doing the same, did you find a solution?

    sudheepnbr
    sudheepnbr
    New Member
    October 7, 2024

    we are facing it for last one week. opend a ticket,  but problem not resolved. even this issue with Ipad and mac ,not only in winodws.

     

     

    Tivo
    Tivo
    Visitor III
    October 10, 2024

    Ran into same problem today, installed the x64 Visual C++ runtime library as mentioned elsewhere in this thread and it resolved the problem immediately.

     

    Show2
    Show2
    New Member
    October 11, 2024

    I had the same problem on ubuntu 20.04. I tried to install different version from 7.0 to 7.4, but it didn't work.
    Have any solution to resolve it? Thank you.

    hadilotfy
    hadilotfy
    New Member
    March 13, 2025

    In my case, this was solved by going to 

    Settings and enabling:

    Do not Warn Invalid Server Certificate

    I think it was stuck not showing this warning message box.
     
    sudheepnbr
    sudheepnbr
    New Member
    October 13, 2024

     Preferred DTLS Tunnel

     
    Enable this and try
    INT1
    INT1
    Explorer
    October 14, 2024

    Hello, What i have figgered out is you need to download VS C++ redistributable to be able to pass the connecting phase idk why you need this but that what solved the issue for me i would suggest you to install the 2015-2022 pack 

    AGU_HD
    AGU_HD
    Explorer
    October 14, 2024
    @INT1 wrote:

    Hello, What i have figgered out is you need to download VS C++ redistributable to be able to pass the connecting phase idk why you need this but that what solved the issue for 

    I'm pretty sure that's what I posted before in this thread back in July :smiling_face_with_smiling_eyes:

    webhostingsingapore
    webhostingsingapore
    Visitor III
    October 16, 2024

     I think Fortinet should look into this and maybe prompt or alert that any extra package required to be installed. Thanks for this thread and I got my client issue resolved within a few minutes.

    Show2
    Show2
    New Member
    October 16, 2024

    I know the VS C++ redistributab is the solution for Windows.
    But I met the issue happened on Linux, and I have tried to use "ldd" to check fortitray.exe app, but I didn't find libraries that shown not found.

    jalbertoTI
    jalbertoTI
    Explorer II
    October 16, 2024

    Hi, we have the same issue, and some has been resolve change Authentication to prompt on login.
    Yes, we know its strange...but

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