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JPoonRMG
JPoonRMG
New Member
November 15, 2023
Solved

FortiClient VPN-only version for MacOS does not work

  • November 15, 2023
  • 4 replies
  • 28089 views

We had recently been informed that we need to update our VPN clients.  Our user goes to this link 

https://links.fortinet.com/forticlient/mac/vpnagent to get the latest update.  But when we tested it this week, both fresh install / update comes up with the same error "Failed to connect to the update server." We had tried on two devices.   We also went to the website itself - Product Downloads | Fortinet Product Downloads | Support.  And we see the same error.

The link for the windows update/fresh install works fine. 

https://links.fortinet.com/forticlient/win/vpnagent

 

Any suggestion?

Best answer by mle2802

Please login with your credential, navigate Support > firmware download> choose product as Forticlient and you will see option for MACOS.

4 replies

mle2802
Staff
mle2802
Staff
November 15, 2023

Hi @JPoonRMG,

Have you tried to download from support.fortinet.com?

Regards,
Minh

JPoonRMG
JPoonRMGAuthor
New Member
November 15, 2023

No, but I can't find where to download it on support.fortinet.com.

mle2802
Staff
mle2802Answer
Staff
November 15, 2023

Please login with your credential, navigate Support > firmware download> choose product as Forticlient and you will see option for MACOS.

    hbac
    Staff
    hbac
    Staff
    November 15, 2023

    Hi @JPoonRMG,

     

    There are permissions you need to allow for FortiClient to work properly. Please refer to https://docs.fortinet.com/document/forticlient/7.2.2/macos-release-notes/223986/special-notices

     

    Regards, 

      JPoonRMG
      JPoonRMGAuthor
      New Member
      November 15, 2023

      Thanks.  The only one I didn't have was to grant "Full Disk Access".  Still come up with the same error.  "Failed to connect to the update server".  I did all the other security settings before.   The dmg file downloaded fine.  It is when I open the Installer and I get the error.

      niklashausmann
      niklashausmann
      New Member
      April 23, 2024

      I experience the same problem. Cannot install it on MacOS 14.4.1 because it fails to connect to the update server during installation. I also don't see any other installation file or disk images to download on the support pages.

        lousyfortinet
        lousyfortinet
        Visitor III
        July 10, 2024

        this is the worst software i have used...neither works on mac 14.4 or win11 arm64.

        i can not believe it has not been fixed since 2021...

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