FortiClient VPN on Surface Pro Windows 11

Question

I have a Surface Pro Windows 11 running Snapdragon X 12-core @3.40 GHz, 32GB Ram, 64-bit OS. It has Qualcomm FastConnect T800 Mobile Network Adapter. I cannot get the FortiClient VPN software to install. It gets all the way through and then rollbacks every time. I'm running as an administrator and I have admin rights on the computer. Any idea what the issue is? I've never had this problem before.

It says FortiClient VPN Setup Wizard ended prematurely.

Thank you!

Stacy

btan · Answer

Hi Stacy,

FortiClient software does not support laptop with ARM chip (eg: Snapdragon) yet, refer to discussion here: https://community.fortinet.com/t5/Support-Forum/FortiClient-VPN-for-Microsoft-Surface-Pro-Snapdragon/m-p/376774#M263875

Kindly await for FCT 7.4.3 release and see if the statement "FortiClient (Windows) does not support ARM-based processors." would be gone in FCT 7.4.3 Release Notes later.
https://docs.fortinet.com/document/forticlient/7.4.2/windows-release-notes/549781/product-integration-and-support

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