FortiClient VPN for Microsoft Surface Pro - Snapdragon

Forum|Forum|1 year ago
November 30, 2024
16 replies
21816 views

Recently we bought the latest Microsoft Surface Pro with Snapdragon processor, tried installing Windows FortiClient 7.4.1 which reaches 100% & rolls back with installation failure message. Tried with Microsoft App store FortiClient & configured with Windows native VPN & got error "ProSSLVPN Error: code=-30008000(v1.0.1041)".

Can any Forti Gurus help ??

Thanks & Regards

Murali S L

FortiClient

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CHR57

Explorer II

Yes, fixed.

But notice if you have tried to install the old/wrong FortiClient you have to delete some files manually before trying to install the new one. Other wise it looks like the old one is installed anyway.

If the regular FortiClient installer was previously attempted to be used, the same error will prompt despite of using the dedicated ARM-based FortiClient installer.

To successfully install the ARM-based FortiClient, delete the file from the path C:\ProgramData\Applications\Cache \{15C7B361-A0B2-4E79-93E0-868B5000BA3F}\7.4.3.1790\FortiClientVPN.msi
Upon deletion, the attempt to install the ARM-based FortiClient should complete now.

tmaura

Visitor III

this worked thank you

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