FortiClient VPN for Microsoft Surface Pro - Snapdragon

Hi,

To address the installation failure of FortiClient 7.4.1 on the latest Microsoft Surface Pro with a Snapdragon processor, and the error "prosslvpn error: code=-30008000(v1.0.1041)" when using the Microsoft App Store FortiClient, you can try the following steps:

1. Ensure that the FortiClient version is compatible with the Snapdragon processor and the specific Windows version on your Microsoft Surface Pro.
2. Check for any system compatibility issues or conflicts that may be causing the installation failure.
3. Verify if there are any specific requirements or settings needed for FortiClient to work correctly on devices with Snapdragon processors.
4. Contact Fortinet Customer Support for further assistance and troubleshooting tailored to your specific setup and error messages.

By following these steps and reaching out to Fortinet Customer Support, you can receive expert guidance to resolve the installation and VPN configuration issues on your Microsoft Surface Pro effectively.

The installation failure might be due to compatibility issues with the Snapdragon processor or missing prerequisites. Try the following:

Run as Administrator: Right-click on the FortiClient installer and choose Run as administrator to ensure it has the proper permissions to install.

Check System Requirements: Verify that the FortiClient version you're using is compatible with ARM-based processors (like the Snapdragon). If not, check for a specific ARM version of FortiClient or consider upgrading to the latest version.

Windows Native VPN Error (-30008000): This error typically occurs when there’s a configuration issue with the VPN profile. Here’s what you can do:

Reconfigure the VPN: Make sure your VPN settings are correctly configured in the FortiClient. Double-check the VPN type, server address, and authentication settings.

Check for OS Compatibility: Sometimes, the native Windows VPN client on ARM-based devices (Snapdragon) can have issues with certain VPN configurations. Ensure that you’re using the correct VPN settings (such as SSL VPN or IPsec) that match the FortiGate configuration.

App Store Version: If you installed FortiClient from the Microsoft Store, try uninstalling it and reinstalling the version directly from the Fortinet website. The app store version might have limitations or bugs not present in the direct download.

Check for Firmware Updates: Ensure that both your Surface Pro and FortiClient are fully updated, as firmware or software updates can sometimes resolve compatibility issues.

Hello Murali_S_L,

If you plan on using  the FortiClient from the Microsoft App store again you can follow this article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-Support-for-ARM-Architecture/ta-p/248361

However, the Windows Native VPN won't support SSLVPN so you will need to configure dialup IPsec VPN: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-establish-VPN-connection-between-Windows-10/ta-p/200001

We have exactly the same problem.

/Christian

Dear all, please stop trying to use FortiClient on laptops with ARM processor, it is not supported yet.
The upcoming FCT 7.4.3 will support Windows with ARM processor, ETA mid-March 2025.

Your Surface has these specs:

CPU: https://docs.qualcomm.com/bundle/publicresource/87-71417-1_REV_F_Snapdragon_X_Elite_Product_Brief.pdf

Operating System: https://support.microsoft.com/en-us/windows/windows-arm-based-pcs-faq-477f51df-2e3b-f68f-31b0-06f5e4f8ebb5

FortiClient will release a native ARM version in Q2 2025 which is compatible with this hardware and OS. It will be the first release of this version and it should not be compared with the x86/AMD64 edition in terms of stability.

Any update on this?  It's mid March now, so I'm hopeful this new Snapdragon compatible VPN will be available soon.  

7.4.3 Arm is now available (on Fortinet Firmware Images download) and I have tested it on a Snapdragon Surface and it is working.

I used FortiClientVPNSetup_7.4.3.1790_ARM64.exe on my surface pro with snapdragon x Elite and it still doesn't work. Can someone tell me if there is a better file?

has this been fixed as i am having this same issue