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cabrown
cabrown
New Member
January 17, 2017
Solved

Forticlient VPN disconnects after 5 - 10 minutes

  • January 17, 2017
  • 2 replies
  • 47803 views

I have 4 computers using Forticlient VPN, 3 of them are working without troubles (2 acer, 1 lenovo), but I have an HP Pavilion, and everytime I connect to VPN, I lost the connection after 5 or 10 minutes.

 

I have to write the credentials again to come back.

 

Any idea of what could be happened? This is very annoyed, I cant work :(

    Best answer by heskez

    Is it a Windows system? Did you check the power safe settings for the network card?

    2 replies

    SteveG
    SteveG
    New Member
    January 18, 2017

    Assuming all four clients are using the same VPN settings on the FG then it's likely to be a setting on the HP. If you're using wifi on the HP install the latest driver, don't use the HP one but get it directly from the NIC manufacturer (ie Intel). Are you using the HP when the tunnel drops? If not it could be the power saver settings for the NIC, try disabling power saver in the NIC driver settings. Given you have a pretty good idea when the tunnel is going to drop run a continuous ping from the HP to 8.8.8.8 to check you're not loosing the internet connection. I'd also run a capture on the Fortigate the tunnel is terminating on (diag sniffer pack any 'host HP_EXTERNAL_IP') as this should give you an idea of where the traffic is dropping.

     

     

    heskez
    heskezAnswer
    New Member
    January 19, 2017

    Is it a Windows system? Did you check the power safe settings for the network card?

    heskez
    heskez
    New Member
    January 19, 2017

    Credits are for SteveG , he mentioned the power save settings earlier, I didn't notice that though: 

    "If not it could be the power saver settings for the NIC, try disabling power saver in the NIC driver settings."

    Nevertheless, good that's resolved now.

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