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dkernaghan
dkernaghan
New Member
November 29, 2022
Question

FortiClient VPN connection disconnects on macOS

  • November 29, 2022
  • 5 replies
  • 31151 views

Hello all,

First time post, apologies if there are any decorum faux-pas.

Is there a time-out limit with a licensed version of FortiClient on a macOS.

We have a mini-mac device that we would like to keep connected even when there is no traffic going through the connection, but all the testing I've done seems to indicate that the connection drops and attempts to reconnect every 10-15 minutes.

This wouldn't be a problem except we have a 2FA for the VPN connection and I have to click on the accept button everytime it reconnects. 

I've got the 'always up' box ticked but it seems to still disconnect.

Any anyone advise if the time-out exits, if it can be changed or if there is a work-around to make sure the connection stays up.

Thank you in advance to any helpers,

DK

 

5 replies

dfish85
dfish85
New Member
November 29, 2022

Did you check the idle logout setting in the ssl-vpn Fortigate settings?  I believe it's enabled by default and set to 5 minutes.

dkernaghan
dkernaghanAuthor
New Member
December 1, 2022

Unfortunately we don't have access to the EMS that we connect to as we're hosted by a thrid party. I made the request to have the timeout increased.

As a work-around we put a ping in place to constantly ping the connection. It hasn't dropped since.

RachelGomez123
RachelGomez123
New Member
December 2, 2022

Fixes Forticlient VPN Stopped Working macOS Ventura/Monterey
Solution #1. Check Your Apple MacOS firmware Update.
Solution #2. Check Forticlient VPN is up to date.
Solution #3. Uninstall Forticlient 6, and then install again.
Solution #4. Downgrade Your VPN App version.

Regards,

Rachel Gomez

RKNYC
RKNYC
New Member
January 30, 2023

I'm having this problem too on a Mac Mini (M1). The connection drops irregularly throughout the day. I've done lots of various tests and can share all of the following data points:

* Not related to idle (it happens sometimes when I am actively typing)

* Machine-specific. It does not happen on my M2 MacBook Air. Only on the Mac Mini.

* But not user account specific on the Mac (I tried with the Guest account on my Mac mini and had the same problem)

* I tried reinstalling the FortiClient software, problem persisted

* Mac OS Ventura is completely up to date

* Does not appear to be related to any other recurring process on the Mac (e.g. Time Machine)

* I did not have this problem with my previous Mac and do not have it with my MacBook Air so again it is a machine-specific problem and not my work VPN account or login, etc.

 

Any suggestions? Thank you.

adambomb1219
SuperUser
adambomb1219
SuperUser
January 30, 2023

Is the Mac Mini configured to put the NIC card to sleep?

RKNYC
RKNYC
New Member
January 30, 2023

Thanks. I'm not familiar with what that is, and didn't change any setting that came with the machine.

adambomb1219
SuperUser
adambomb1219
SuperUser
January 30, 2023

Then yes, by default the Mac Mini will put itself to sleep.  You need to go to Energy settings within System preferences and ensure the PC/NIC are not set to sleep.

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