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Fumagalli
Fumagalli
Explorer
September 14, 2023
Question

FORTICLIENT VPN: Connecting

  • September 14, 2023
  • 3 replies
  • 4009 views

macOS Ventura 13.5.2
FortiClient VPN 7.0.9

 

Problem with FortinetClient VPN on macOS Ventura
After updating macOS, VPN no longer works on this Mac
Gets stuck on Connecting
Already tried removing and reinstalling APP
I use IP address to connect, no hostname

In security and privacy everything seems ok, I don't see any notifications to enable

I'll try to install previous vers of FortiClient VPN , vers 6.4

Other suggestions?

Thanks in advance

Fabrizio

3 replies

v_ceban
Staff & Editor
v_ceban
Staff & Editor
September 14, 2023

Hi,

 

I would suggest to try 7.2.1 FCT and make sure you provide full-disk access:

 

https://docs.fortinet.com/document/forticlient/7.2.1/macos-release-notes/223986/special-notices

There are some BUGs on 7.0.9 Free FCT that may cause this issue:

https://docs.fortinet.com/document/forticlient/7.0.9/macos-release-notes/124818/known-issues

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HarshChavda
Staff
HarshChavda
Staff
September 14, 2023

Hello @Fumagalli ,

 

Try running FortiClient as an administrator. This can sometimes resolve issues related to permissions and file access.  While macOS doesn't have a "compatibility mode" per se, you can try running a version of the software that you know was compatible with a previous version of macOS. You've already reinstalled the app, but you might also want to make sure that all old settings, cache files, and other remnants from the previous installation are completely removed before reinstalling. As previously mentioned by my colleague it would be good idea to update it. 

mle2802
Staff
mle2802
Staff
September 14, 2023

Hi there,

Can you please try later version such as 7.2.1 and make sure you follow the special note from MacOS. Also, when try to uninstall, please refer to this document to make sure fully uninstall "https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-uninstall-FortiClient-on-macOS/ta-p/229617"

Regards,
Minh

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