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Forticlient VPN ARM processer

Forum|Forum|1 year ago
June 10, 2024
63 replies
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Hi,
We bought an Microsoft Surface Pro 9 which has an ARM processer.
The point of buying this was to hook it up with the Fortinet VPN, so we could go anywhere and still be connected.
Problem is i can't install it on the Surface Pro 9, due to having an ARM processer.
I was wondering if there was any early access or beta for Forticlient VPN for ARM processers that we could try?

Or is there any other solution?

I tried the Microsoft store app, but that doesn't seem to work with SAML.
The VPN connection is SAML with Azure.

Best answer by rtanagras

FortiClient for ARM is now available on the support portal. Look for the version 7.4.3.

If you're having difficulty finding the installer, you can download it directly from our Download Portal. https://www.fortinet.com/support/product-downloads

https://docs.fortinet.com/document/forticlient/7.4.3/windows-release-notes/549781/product-integration-and-support

2025-03-21 12 54 52.jpg

Edit: step-by-step instructions on how to download forticlient

https://community.fortinet.com/t5/FortiClient/Technical-Tip-How-to-download-FortiClient-offline-installer/ta-p/197679

if you encounter the error message 'Sorry, you don't have any product covered by a Fortinet support contract'. please make sure that you're using an account with a valid support contract at least one registered device.

hbac

Staff

Hi @aspnovac,

Please refer to this article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-for-ARM-Architecture/ta-p/248361

When using SAML, what is the behavior or error message?

Regards,

mjsoumick

Visitor III

Hi @hbac
I have followed the instructions in that link.
But, my organisation uses MFA.
With FortiClient VPN app, it opens the browser.
How should I do it in my case?
I also have a new Surface Pro with ARM processor.
Thanks!

jiahoong112

Staff

FortiClient is not innately supported on ARM devices and the workarounds may or may not work. To save yourself the hassle, I would highly recommend you to purchase/exchange for a non-ARM based Surface Pro

mjsoumick

Visitor III

That's the most useless and unprofessional response I ever saw from a staff in my life!!
To update you regarding the current IT world as it seems you are living under a rock, the latest Surface, along with several PCs from Lenovo, HP, Dell, etc. are all coming with Snapdragon X Elite and Plus processors.

Windows on ARM few years ago wasn't really a thing when Intel was trying with their ARM processors. Now, it's a real deal!

All the Copilot+ PCs now and in the future will be using ARM processors.

So, you cannot recommend someone who got the latest PC to go back to an older one just because you do not support it.

The possible and acceptable solutions are:
- support the latest Windows on ARM, at least for the VPN
- provide a solution to use Windows' native VPN option to configure accessing Forticlient.

The current problem with the provided workaround is the SSO, nothing else. So, this shouldn't be a big issue to actually guide us how to configure that part.

Sam7278

Visitor III

Agreed! With all of the major manufactures coming out with computers running the Snapdragon processors and Microsoft with a ARM version of Windows 11, not supporting it isn't an option. This needs to happen quickly!

steinpag

Visitor III

Did anyone find a work around or able to get any help from support? this issue is driving me crazy!

mhaneke

Explorer III

Hello,

just for the files:

We would appreciate a working FortiClient f. Windows on ARMx64, too.

best regards

Martin

mUcHiLUs

Explorer

i'm on the same situation as yours. keep me posted.

slovepreet

Staff

Hi Everyone,

For anyone who wants to use the Forticlient on an ARM-based Windows device, there is a workaround for that.

You can install the Forticlient from the Microsoft store and use it. For more detailed explanation please use this kb https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-for-ARM-Architecture/ta-p/248361

I hope this helps.

mhaneke

Explorer III

Hi @slovepreet ,

thanks for the hint, but I read the article already. And since Fortinet understands itself as hunting for being in the upper right Gartner quadrant, I expect Fortinet not to advertise software on a shareware level. In the article You mentioned there are two restrictions which makes it useless in business environments:

"At this moment, ‘FortiClient for Windows’ Desktop application is not available for ARM architecture.

However, it is possible to install the FortiClient that can be used on Windows VPN SSL settings.

Note:

There is no support offered for this application.

.."

best regards

Martin

kajlasunil

Staff

@aspnovac FortiClient compatibility on ARM architecture on Windows devices is expected to be merged in FortiClient version 7.4.2. But there is no expected release date for this version yet.

mhaneke

Explorer III

Hi @kajlasunil

thank You for that statement! That´s helpful.

best regards

simeanet

New Member

Good morning,
I also have a problem with the installation. When will the ARM version come out? Thank you

MichaelS11

Explorer II

We need a date when the Fortinet Windows ARM64 client will be released, even if its a Beta version. This is crucial if we are to remain on Fortinet. As it is, my vote is to go back to Palo Alto and Global Protect.