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Blubaru
Blubaru
Visitor III
January 13, 2023
Question

FortiClient VPN and MacOS Ventura Compatibility?

  • January 13, 2023
  • 8 replies
  • 28357 views

Is FC VPN 7.0+ compatible with the new Ventura OS?

 

I had the app working fine on the previous OS, but once upgraded, the app no longer can connect.  I get a "network error. Unable to connect to server".  I've confirmed that nothing has changed on the remote end and my PC still works fine.

 

I know Apple sometimes like to mess around with security settings on these update, which is what I'm guessing is causing this issue.

 

So far, I've done the following:

Disabled my local firewall

Given FC VPN full access to my computer.

 

Any ideas on how to fix this issue?  Thanks!

8 replies

gfleming
Staff
gfleming
Staff
January 13, 2023

Are you using hostname to connect? Can you try with IP address?

    Blubaru
    BlubaruAuthor
    Visitor III
    January 14, 2023

    That was good idea and seemed to help a bit.  There was a resolution error of some kind happening.  Once I used the address, it was able to reach the server.  We use a two-factor authentication, w/ DUO Security, so it prompts you (on your phone) to accept the new VPN connection before it connect.  I do get a prompt to accept the new connection, which I accept.  Once accepted, Forticlient continues to connect as it typically would, but instead of reaching 100% Connected, it just blanks out and takes me back to the start where I need to renter my credentials and start the process again.  Seems like can't establish or maintain the connection. 

    gfleming
    Staff
    gfleming
    Staff
    January 14, 2023

    I had some certificate issues in the past which were resolved by using IP address instead of hostname. 


    But I do have a working FVT 7.0.6 on Ventura that can connect using hostname now using MFA (FortiToken). 

     

    So it *should* work but hard to say exactly what you're up against right now. 

     

    I would suggest contacting TAC.

    EbonyShull
    EbonyShull
    New Member
    January 15, 2023

    Thanks for sharing. Glad to know more about it. 

    RMK
    RMK
    New Member
    April 28, 2023

    Fortclient 7.08 isn't compatibilty with Macos Ventura. Only version which works is 6.410.

      gfleming
      Staff
      gfleming
      Staff
      April 28, 2023

      THat is not true: 

       

      https://docs.fortinet.com/document/forticlient/7.0.8/macos-release-notes/471180/product-integration-and-support

       

      https://docs.fortinet.com/document/forticlient/7.2.0/macos-release-notes/471180/product-integration-and-support

      RMK
      RMK
      New Member
      May 2, 2023

      I have tried install it  on three Different Devices (clean install / Macos Ventura). It not works. I have also given "full disk right".

        Marius82
        Marius82
        Explorer
        June 26, 2023

        Hi,

         

        Also within our organisation after MacOS Ventura 13.4 upgrade, more and more devices started to have internet connectivity issues. Looks like this new OS interacts seriously with FortiClient. So far the workaround was to disable the Fortinet WebFilter from the Settings-Network-VPN and Filters. After this is deleted or disabled, the internet connectivity is restored. We are using EMS 7.0.6 and tried wit FCT 7.0.2/7.0.3/7.0.7. There were no changes no matter of the FCT version. First it started to happen to Intel Processor MACs. Now it also started for some M1 chip MAC. 

         

        I also opened a ticket on Fortinet and they recommended to upgrade the EMS to 7.0.8 and use FCT 7.0.8. I am pretty sure this will not fix the issue, since the release notes for the latest FCT has a known bug saying that FortiClient WebFilter does not work with MacOS Ventura.

         

        Has anyone experienced this so far and found a real cause behind the behaviour?

         

        Thanks

        gujuloos
        gujuloos
        New Member
        June 30, 2023

        Hi,

         

        I also seem to having a very similar issue. It works fine on my Windows machine but when using my M1 Macbook. I am able to connect using Microsoft Authenticator but then I have zero connectivity once it successfully connects. I have installed multiple versions of the Forticlient VPN (7.0.3, 7.0.8, 7.2.1) and they all do the exact same thing. I am on Ventura 13.4.1

          Dhiraj_Jha
          Dhiraj_Jha
          New Member
          July 1, 2023

          I was struggling with the same issues since yesterday and spent almost 4 hrs to find the solution finally. Searching always gives you suggestion from older Mac version which ofcourse does not work on Ventura.

          So I had to get the configuration files updated (plist) after a restart. Then allow the full disk permission to forticlient and associated services.

           

          Finally i Got Option as "Some System Software needs attention" in Privacy and security. Upon opening it, I got fortitray which was disabled. once I enabled - it worked like charm.

           

          I saw many people struggling with the same so created account and updating this info.

           

          Good luck folks!

            gujuloos
            gujuloos
            New Member
            July 2, 2023

            How did you get the configuration files updated? What exactly is plist? Could you provide a guide on what steps you did to get it working?

              Vogel
              Vogel
              New Member
              September 23, 2023

              Disclaimer, I already posted this in another discussion Forticlient error on Mac after token authorization: Internal error. VPN status observer is already, but when I was searching for a solution I found this thread first.

               

              Anyhow, the implementation for macOS is not very stable, and sometimes a version works, and sometimes not, and you will not find a reason.

               

              So I had the same error "Internal error. VPN status observer is already" with version 7.2.0 my company provided. I uninstalled this with the official uninstaller, and downloaded the free version from the website, which happens to be 7.0.9. After installation I could connect, I had no error anymore. Out of curiosity – I should not have, because it kills the cat – I uninstalled this version and ran the installer again, it would hang now with the status connecting and no error. I uninstalled version 7.0.9 and installed version 7.2.0 again, and now its working. So I'm just going to leave it and not poke around anymore – never change a running system!

              uf-arra
              uf-arra
              New Member
              October 17, 2023

              have you found an offline installer of older versions that can work with MacOS Ventura 13.6?

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