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redsushi
redsushi
New Member
June 12, 2024
Solved

FortiClient VPN 7.4 and eternal connecting

  • June 12, 2024
  • 5 replies
  • 9076 views

Good Afternoon,

 

Some clients showed up problems to connect to the vpn(SSL-VPN), the computer is windows 10 pro 22h2 build 19045. and always stay connecting and don't show the connectiong percent before connection estabelish. I test in android and its work with client credential.

 

i already Repair the application and also uninstalled it, and re-installed. but no success, not even with my Credentials.

 

Any suggestion?

    Best answer by GrantB

    I also have experienced this issue on windows 22H2 19045.  As a workaround installing an older version of Forticlient (7.0.3) has worked for me. 

    5 replies

    AEK
    SuperUser
    AEK
    SuperUser
    June 12, 2024

    Hello

    • Check Windows firewall if they are blocking the connection (just try disable it while testing)
    • Sniff on FortiGate side to see if it receives any packet from your client's IP on the VPN port
    • Try connect again then share the FortiClient logs (export logs button)
    AEK
      GrantB
      GrantBAnswer
      Visitor III
      June 13, 2024

      I also have experienced this issue on windows 22H2 19045.  As a workaround installing an older version of Forticlient (7.0.3) has worked for me. 

        aleb2
        aleb2
        New Member
        August 3, 2024

        Free user can t download older version, and  i can t get out from this issue

        hbac
        Staff
        hbac
        Staff
        June 13, 2024

        Hi @redsushi,

         

        I would suggest a different FortiClient version. 

         

        Regards, 

          apros
          apros
          Explorer II
          July 11, 2024

          "C:\Program Files\Fortinet\FortiClient\FortiTray.exe".
          After running this "FortiTray.exe", the VPN connection was successfully established

            AGU_HD
            AGU_HD
            Explorer
            July 16, 2024

            The FortiTray.exe is missing a .dll file.

            Install the 2 Visual Studio Redistributables from the topic: DLL files missing after Windows 11 update - Microsoft Community

            After that your FortiClient (and FortiTray) should be working again.

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