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dbugeja
dbugeja
New Member
October 20, 2022
Solved

Forticlient VPN

  • October 20, 2022
  • 4 replies
  • 17699 views

I have an issue with FortiClient VPN saying: "forticlient vpn unable to establish vpn connection. The vpn server may be unreachable(-6005)". I need to have this issue fixed as it is very urgent and I spent a week and a half trying to resolve it. Users who already have fortclient vpn installed as a licensed version, it is working for them but when they uninstalled and reinstalled it's not working for them.Screenshot.PNG

4 replies

FortiMax_it
FortiMax_itAnswer
Explorer III
October 20, 2022

Hi, try using Forticlient Remove tool: https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-download-FortiClient-and-FCRemove-exe-from/ta-p/218955

dbugeja
dbugejaAuthor
New Member
October 20, 2022

Tk you for the link but at the moment I have an authentication error. So until I have that resolved, do you have any other possible solutions for me to try out?

Christian_89
Christian_89
Contributor III
October 20, 2022

Which Fortigate firmware are you using?

Which client version are you using?

 

dbugeja
dbugejaAuthor
New Member
October 21, 2022

The forticlient version I'm using is 7.0.6 and I'm using forticlient VPN

btan
Staff & Editor
btan
Staff & Editor
October 24, 2022

Hi dbugeja,

 

Do you mean the SSLVPN connected just fine when a licensed FCT is installed?

Kindly check if your FGT is configured to allow only EMS-joined FCT to connect SSLVPN:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Restricted-SSL-VPN-to-FortiClient-connected-to/ta-p/214456

 

Is this issue OS-specific? (happens only to Windows or macOS)?

We have to narrow down whether the issue is in FGT side or endpoint side.

 

It is best to troubleshoot via a FortiCare ticket with your FGT S/N or EMS S/N.

dbugeja
dbugejaAuthor
New Member
October 27, 2022

Hi all. Sry I couldn't reply sooner but I just fixed my problem with Forticlient VPN so I would like to tk FortiMax_it for providing me with the solution to fix it

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