FortiClient User Avatar Agent has stopped working

Question

getting this error when FortiClient starts right after user logging-onto Windows.

"FortiClient User Avatar Agent has stopped working"

Description: Stopped working Problem signature: Problem Event Name: CLR20r3 Problem Signature 01: fortiavatar.exe Problem Signature 02: 5.6.0.1075 Problem Signature 03: 5942e3aa Problem Signature 04: CommandLine Problem Signature 05: 1.9.71.2 Problem Signature 06: 512e3cff Problem Signature 07: 14e Problem Signature 08: 27 Problem Signature 09: System.IO.FileNotFoundException OS Version: 6.1.7601.2.1.0.274.10 Locale ID: 1033 Read our privacy statement online: http://go.microsoft.com/f...04288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I am getting it on a server running Windows Server 2008 R2 OS with all latest Windows Updates and DotNetFramework 4.7 installed.

PINKVAK · Accepted Answer

We had this problem with many versions, 5.4.3 ran smoovely on our 2008r2, since the update on 5.6.2 we get on some servers this error after the user logon. After installing the windows feature ".Net Framework 3.5.1", the errors stopped : )

Hope that helps!

Jeroen_Nieuwenbroek · Answer

Similar probleme here: Same error: "FortiClient User Avatar Agent has stopped working"

Just on 1 machine, other 2008 R2 machines are not effected.

Description: Stopped working

Problem signature: Problem Event Name: APPCRASH Application Name: EPCUserAvatar.exe Application Version: 5.6.0.1075 Application Timestamp: 5942e2d0 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.1.7601.23915 Fault Module Timestamp: 59b94f2a Exception Code: e0434f4d Exception Offset: 000000000001a06d OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1043

Read our privacy statement online: http://go.microsoft.com/f...04288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Windows Server 2008 R2 Microsoft .NET Framework 4.5.2

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