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DX-RTR-Group
DX-RTR-Group
New Member
May 18, 2022
Question

Forticlient the Store on Windows 10 ARM based system error -30008000

  • May 18, 2022
  • 5 replies
  • 14559 views

Since a week I've end users which are using a Surface Pro X (ARM based windows 10)

The following error:

 

SSLVPN Error: code=-30008000(v1.0.1040).
Invalid authentication cookie. Authentication failed.

 

I've tried to clear the credentials. removed the client, but it doesn't work. it has been updated to the latest version.  (v1.0.1040)

 

With support I can't continue. It looks they don't understand about which client I'm talking about.  And I can't find some information further about this product. 

 

Unfortunately the normal VPN client isn't supported on an ARM based system and I can't get it working in emulation mode. Because the vpn client thinks the system isn't proper configured. 

 

hope someone has an idea how to solve this problem

5 replies

Anthony_E
Staff
Anthony_E
Staff
May 22, 2022

Hello DX-RTR-Group,

 

I have found an old forum topic:

 

https://community.fortinet.com/t5/Fortinet-Forum/SSLVPN-Error-code-30008000-v1-0-1037-with-Windows-Store-App/m-p/75101

 

Apparently, Fortinet  does not longer support the windows store app.

 

I will try to have a confirmation from our engineers.

 

Regards,

Best Regards
DX-RTR-Group
DX-RTR-GroupAuthor
New Member
May 22, 2022

I Found it also that some said it's not supported anymore, but then you can't explain why it still being updated or available in the store. 

 

Hope some engineers can explain and how they going to solve the issue for ARM based  systems.

DX-RTR-Group
DX-RTR-GroupAuthor
New Member
May 24, 2022

Apparently there is a request for the engineering which i received from an engineer in a different vpn case with EMS license


The told me:

Engineering team is aware about incompatibility between Forticlient and ARM processor, they are working on it.

 

I suggest to contact your sales channel partner / representative and raise a new feature request [Surface X Pro ARM based HW support for Forticlient]


I hope this helps for any other who is facing the same issues on a Windows ARM system.

TheHugi
TheHugi
New Member
June 2, 2022

The same Problem here... hope Forti will do something...

Debbie_FTNT
Staff & Editor
Debbie_FTNT
Staff & Editor
June 15, 2022

Hey TheHugi, DX-RTR-Group,

 

I have been able to find the internal thread of our engineering team regarding FortiClient being able to run on Windows 10 ARM-based architecture.

It is being worked on, but I don't have any definite information as to when a new version would come out that should hopefully fix your issues.

At the moment, the version available is not fully compatible, from what I gather.

I will inform our developers regarding this Forum thread to let them know that we not only have a few larger customers interested, but the broader community as well.

 

Sorry I don't have any better news at the moment :/.

 

Cheers,

Debbie

md230569
md230569
Visitor III
October 10, 2022

Hello Debbie_FTNT,

 

A few months have passed since your official "keep waiting" about the Forticliet issue on Windows ARM. Similar problems affect VM Windows 11 running on M1 CPUs.

Reading the threads community, I note that these malfunctions began more than a year ago. Considering that after Covid remote working is no more optional, Forti's engineers are not making a good impression of having this latency on the solution. So when?

 

Kind regards

MD

Glennonline
Glennonline
New Member
June 27, 2022

We are also dissapointed that support has stopped, especially since from our point of view it looks simple to continue to support a simple ARM VPN client.

OCuser
OCuser
New Member
October 6, 2022

I recently had that error: 

SSLVPN Error: code=-30008000(v1.0.1040).
Invalid authentication cookie. Authentication failed.

 

And around the same time it popped up I had replaced my ssl cert so I was sure it was related to that. But...after checking that my fw was using the new cert (VPN / SSL-VPN Settings)&(User&Device/Authentication Settings) that didn't fix it. It turned out my LDAP server was unreachable temporarily. After I addressed that, the connection started working again. 

 

As far as clients go it looks like there will not be an ARM version so with my Surface Pro X's I continue to use the Windows built-in VPN. You probably already know that connection string https://xxx.xxx.xxx:443?ice=1 will get you connected at least. I'm replacing my X's with 8's this month, which really is too bad because I liked the X.

DX-RTR-Group
DX-RTR-GroupAuthor
New Member
October 10, 2022

We didn't replace any certificates. Suddenly I noticed an update in the windows store with a version who was fixed. It doesn't matter i hope Fortinet will launch a normal VPN Client also for ARM based systems.

 

Changing from X to an 8 is an option if you can do that.

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