FortiClient Telemetry connected but "Not Reachable" status displayed.

Forum|Forum|2 years ago
July 9, 2024
4 replies
3274 views

Hi,

I just want to know why the FortiClient on Windows display "Not Reachable" status even if it connected to telemetry. It was happen after connecting it to VPN,

Screenshot 2024-07-09 at 12.09.56 PM.png

Thank you,

ganesh_karale

Explorer III

Hi, Are you able to ping or telnet to your ems server ?

It looks like currently server is not reachable from your client system.

jlb_Author

Explorer II

Hi,

We are using cloud EMS environment.

ganesh_karale

Explorer III

Hi, Please find attached snap and click on the option to check server ip and do the telnet on port 8013.

hbac

Staff

Hi @jlb_,

Please refer to this article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-EMS-Console-unreachable-from-FortiClient-Endpoint/ta-p/249531

Regards,

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