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jlb_
jlb_
Explorer II
July 9, 2024
Question

FortiClient Telemetry connected but "Not Reachable" status displayed.

  • July 9, 2024
  • 2 replies
  • 3228 views

Hi,

 

I just want to know why the FortiClient on Windows display "Not Reachable" status even if it connected to telemetry. It was happen after connecting it to VPN,

 

Screenshot 2024-07-09 at 12.09.56 PM.png

 

Thank you,

2 replies

ganesh_karale
ganesh_karale
Explorer III
July 9, 2024

Hi, Are you able to ping or telnet to your ems server ? 

It looks like currently server is not reachable from your client system.

    jlb_
    jlb_Author
    Explorer II
    July 9, 2024

    Hi,

     

    We are using cloud EMS environment. 

    ganesh_karale
    ganesh_karale
    Explorer III
    July 9, 2024

    Hi, Please find attached snap and click on the option to check server ip and do the telnet on port 8013.

     

    Screenshot_11.jpg

     

      hbac
      Staff
      hbac
      Staff
      July 9, 2024

      Hi @jlb_, 

       

      Please refer to this article: https://community.fortinet.com/t5/FortiClient/Technical-Tip-EMS-Console-unreachable-from-FortiClient-Endpoint/ta-p/249531

       

      Regards, 

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