Skip to main content
licensing
New Member
August 24, 2018
Question

FortiClient remains Not Managed

  • August 24, 2018
  • 1 reply
  • 7404 views

Thought I would pass this info on as I couldn't seem to find it anywhere without opening a ticket

 

Problem: FortiClient EMS is trying to manage a number of devices, while the device is on it shows that the FortiClient is installed, but the profile is "Not Managed". After shutting these devices down, EMS shows these devices as not installed at all.

 

Cause: We have been upgrading internal drives on a lot of our devices, using an image that contains a pre-installed FortiClient. It would seem doing it this way causes the Client UID to be duplicated and no means to easily reset or change this (even re-installation doesn't help)

 

Solution: After upgrading FortiClient to latest patch (version 6.0.1) a setting is available that allows duplicate UIDs. Setting can be found under System Settings > Endpoints > Allow Duplicate FCT registrations

If you do not have the latest patch, and cannot update, I have been told there is a .conf within the FortiClient EMS installation folder that can be edited for the same result, however I was not shown its location or amendment.

 

Cheers

1 reply

CGlascock
New Member
June 24, 2020

Thanks for this info - I was so confused...!

Thought Leadership Security Summit. Outpace New Threats with AI - enhanced defense. Tuesday, Septmeber 15, 8:30 AM - 2:30 PM PT. The Golf Club at Newcastle, WA.
Fortinet Flag the Hack. Wednesday, August 26, 9:00 AM - 5:00 PM ET, COSM, Atlanta, GA.
Virtual event | September 2026. SASE summit. The age of autonomous trust. Register here!