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Zaq
Zaq
Explorer
August 31, 2022
Question

FortiClient - Problem with rebooting - cxwmbclass.sys

  • August 31, 2022
  • 4 replies
  • 2988 views

Hi,

I'm testing FortiClientEMS version 7.0.6 and noticed that when installed on a laptop, it causes it to reboot. The reason for the reboot is probably the GSM card.

 

GSM card: Fibocom L850-GL
Laptop model: Lenovo T14s

 

When I turn off the GSM card then the laptop does not reboot.

 

On reboot a bluescreen appears and it says:
Stop code: UNEXPECTED KERNEL MODE TRAP
Source of the problem: cxwmbclass.sys

 

I installed this version of FortiClient on two laptops and the same problem appears.

Is this problem already known?

4 replies

rosatechnocrat
rosatechnocrat
Explorer III
September 1, 2022

Dear Zaq,

 

This looks like an already known issue exist in Forticlient as I have also observed the same and seems to be a bug. You can contact Fortinet for fixing the issue. 

 

Subscribe "ROSA Technocrat" on Youtube for Fortinet Videos and Troubleshooting https://www.youtube.com/@rosatechnocrat
    Scott7
    Scott7
    New Member
    December 7, 2022

    Hello, just curious if you have any more info on this problem? I just installed FortiClient 7.0.7 on a handful of new laptops with mobile broadband cards and have random blue screens showing the UNEXPECTED KERNEL MODE TRAP message on them all.

    Zaq
    ZaqAuthor
    Explorer
    January 2, 2023

    Hello, unfortunately this problem still occurs. You should report all such problems to Fortinet support and wait for them to resolve the issue. I do not know of a solution for this problem.

    Scott7
    Scott7
    New Member
    January 3, 2023

    Thanks Zaq. I did eventually open a ticket for my issue. I was quickly told this was a known issue and I was provided an intrim build of FortiClient that resolved my issue.

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