Skip to main content
itsylver
itsylver
New Member
October 7, 2016
Question

FortiClient printing problems

  • October 7, 2016
  • 1 reply
  • 8392 views

The problem is i can't print any files or test page when FortiClient is active. File goes to print job list but it's status is error. Everything works if i shut down FortiClient. Problem is with Windows 10 Pro and HP LaserJet 1536 printer. Already tried reinstalling drivers.

Are there any solutions for this problem?

    1 reply

    rwdorman
    rwdorman
    New Member
    October 12, 2016

    Can you ping the printer while connected to the VPN?  Do you have a route in your VPN configuration that overlaps with your local subnet?  Are you set for split tunnel or full tunnel?

    itsylver
    itsylverAuthor
    New Member
    October 17, 2016

    I didn't even use VPN, but everything seems to work now. Installed older drivers. /Now printing works, but I can't scan if FortiClient is opened, if I shut down forticlient, it works. I tried to add HP scanning program folders to exclusion list, but no help.

    przemo
    przemo
    New Member
    October 17, 2016

    Do you have 5.4.1 version?

    I had the same issues with HP Laser Printers on Windows 10 and FCT 5.4.0.

    Terms & ConditionsAccessibility statement