Forticlient on Osx High Sierra

Forum|Forum|7 years ago
September 6, 2018
1 reply
41296 views

Hello,

We have a client having trouble establishing a VPN connecting using FortiClient 6.0.1.

The Client installs fine, I setup the account (as I have with many Windows machines..I know the Firewall side is correct).

I click connect, and it just hangs at "connecting" and doesn't do anything else.

We tried 3 different networks, home, office, hotspot.. so I don't believe its a internal network/firewall issue there.

I tried to install an older version of FortiClient, but it just updated to the latest version automatically.

Are there any known issues with this version and High Sierra? Any other suggestions?

Thanks in advance!

santoadi

New Member

I have exactly the same problem. Upon further investigation, I saw the following in system.log repeated many many times.

Sep 7 00:17:35 --- last message repeated 27 times --- Sep 7 00:17:34 Adityas-MacBook-Pro com.apple.xpc.launchd[1] (com.fortinet.epctrl): Service only ran for 0 seconds. Pushing respawn out by 1 seconds. Sep 7 00:18:05 --- last message repeated 27 times --- Sep 7 00:18:05 Adityas-MacBook-Pro com.apple.xpc.launchd[1] (com.fortinet.epctrl): Service only ran for 0 seconds. Pushing respawn out by 1 seconds. Sep 7 00:18:27 --- last message repeated 19 times ---

The process seems to be stuck in a crash loop. It causes my battery to drain as well.

kd007

New Member

I haven't had a chance to test VPN with High Sierra using v6.0.1 however I can confirm that v5.6.6 works for us with no issues - I would suggest rolling back to this for now.

santoadi

New Member

There is a version 6.0.2 available as well if you go to https://support.fortinet.com/Download/FirmwareImages.aspx -> FortiClientMac -> under path / FortiClientMac/ Mac/ v6.00/ 6.0/ 6.0.2/

I have verified that this version works as well.

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