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avaknin
New Member
May 11, 2022
Question

FortiClient on New Windows 11 laptop connects on WiFi but fails on wired network

  • May 11, 2022
  • 22 replies
  • 23620 views

I am trying to connect with the latest FortiClient VPN version: 7.0.5.0238

I have an old Windows 10 laptop that connects without any problem both on WiFi and wired network.

However my new Windows 11 laptop can connect only on WiFi.

 

Please help

22 replies

pbj
New Member
August 23, 2023

Is there any more information on this issue?

With HP laptops I am having the same issue on Win 11. Wirelessly I have no issue, but on a wired connection on the same network I now get the "vpn connection failure" error.
This has only been the case for Win 11 installations and I have had the same problem on 4 newly installed computers.

Now I have been able to get it working by installing an old driver for the ethernet adapter, but there has to be an easier workaround or even a solution by now...

rtichkule
Staff
Staff
August 23, 2023

Hello @avaknin,

 

Please try downloading Forticlient from below link.

Product Downloads | Fortinet Product Downloads | Support

Or you can download from the support portal, latest forticlient available is 7.2.1

 

You can try with these new version of forticlient.

pbj
New Member
August 23, 2023

I am looking to get forticlient vpn only. The latest update for that is 7.0.9 which I have now tried with getting the same result of "vpn connection failure". This is only when using ethernet. 
Again I have no problems while connected to wifi. 

I am gonna attempt the workaround with installing an older driver for the ethernet adapter for now, but I do think there should be a simpler fix for this issue.

sniper8952
New Member
September 7, 2023

I also have an Asus notebook with a Lenovo USB-C dock (not Thunderbold) Windows 11. I also have the problem that when I am connected via the LAN cable, then the VPN does not work. Over WLAN it works without any problems. This problem exists since at least October 2022. With an old driver it works until this is updated.

It can not be that Fortinet does not manage to fix the problem for a year ...

sns-max
Visitor III
December 3, 2023

did anyone find a soution to this?

Installing the older version of the realtek driver (Lenovo Docking station) works, but is not that great of a solution. The newest version of the VPN-only client 7.0.9.0493 is installed.

mle2802
Staff
Staff
December 4, 2023

Hi @avaknin,

There is some cases where Window 11 cannot work with FortiClient accordingly. Can you please try with wifi or download this window driver 10.59.20 if you are using Realtek adapter

https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

AlanB
New Member
December 13, 2023

That was among the first things I tried and it made no difference for me at all. So far, the only working solution I know of is to revert to a Windows 10 version of the driver, as others in this thread have suggested.

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