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Ola
Ola
New Member
November 7, 2022
Question

Forticlient on Mac not resolving host name after upgrade to Ventura

  • November 7, 2022
  • 2 replies
  • 5959 views

Hello,

 

since our users upgraded to Ventura on their Macs, when connected to the Forticlient vpn app, they are not able to get to any internal website using hostname - the vpn is not recognising the hostname and not resolving it.

 

anyone come across this issue and has anyone got a fix for it? we are currently on 6.46

 

thanks

 

 

2 replies

distillednetwork
distillednetwork
Explorer II
November 7, 2022

There was a bug for Forticlient mac related to DNS resolution that was fixed in 7.0.7

790733

FortiClient cannot resolve DNS suffix after connecting to SSL VPN.

https://docs.fortinet.com/document/forticlient/7.0.7/macos-release-notes/510031/resolved-issues

 

Also, are you setting the DNS suffix on the SSL-VPN settings in the fortigate?

 

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-set-DNS-suffix-for-VPN-SSL-and-IPsec-in-the/ta-p/194750

 

 

Ola
OlaAuthor
New Member
November 8, 2022

Hello,

yes the dns suffix is set on the ssl-vpn in the FortiGate.

the thing is everything worked before the upgrade and still works for those that haven't done the upgrade

distillednetwork
distillednetwork
Explorer II
November 9, 2022

Is 6.4.6 the version of FortiClient VPN you are using or the version on the Fortigate?  

 

If its the Fortigate, what version of Forticlient do you have installed on the mac?

Kubus
Kubus
New Member
May 19, 2023

Did you get this resolved? We are still experiencing the same problem even with the latest VPN client

Ola
OlaAuthor
New Member
May 26, 2023

unfortunately No. and not had much help from Forticlient really, just a merry go round, the temp solution has been to push out a manually dns address to the devices which allow this to work

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