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dencadict
dencadict
New Member
March 5, 2025
Question

Forticlient not connecting on hp with intel networkcard

  • March 5, 2025
  • 2 replies
  • 1979 views

Hi,

 

I am experiencing problems with the vpn only client on an new hp pc witch intel network card, the vpn is not reaching the firewall, did turn off all firewalling and antivirus, checked with other pc's on the same network and vpn works fine so it look like a hp, intel vpn issue, i am using windows 11 last updates installed also last firmwares an bios HP

 

Please advise.

 

Dennis Kuipers

2 replies

adambomb1219
SuperUser
adambomb1219
SuperUser
March 5, 2025

What version of FortiClient?  Are the drivers on the laptop up to date?  Does this work with other devices?

    dencadict
    dencadictAuthor
    New Member
    March 6, 2025

    The latest just installed the pc last week, everything is updated to the last firmwares and software versions,other devices work fine so its not the network or intenet connection, red some threats that there can be a problem on hp intel cards

      RookieSideloader
      RookieSideloader
      New Member
      March 6, 2025

      A compatibility issue between the Intel network card and FortiClient. Have you tried updating the Intel network drivers from the HP website or Intel’s official site? Also, check if the network adapter settings (like TCP/IPv6, Jumbo Frames, or Energy Efficient Ethernet) are interfering with the VPN connection. Another workaround could be using a USB Ethernet adapter or Wi-Fi to test if it's specific to the Intel NIC. Let us know what works!

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