Skip to main content
pgambling
New Member
November 15, 2017
Question

FortiClient macOS client fails to connect when specific USB keyboard attached

  • November 15, 2017
  • 0 replies
  • 2444 views

So this is weird one. I use FortiClient on my Mac to connect to a client's corporate network. Recently, I'd been unable to establish a VPN connection via FortiClient in my office, but I could connect at home using the same laptop. After much troubleshooting, it turns out that when the keyboard I use in the office is connected to my Macbook FortiClient can not establish the VPN connection.

 

It's not if any keyboard is connected, but specifically this one from Monoprice, https://www.monoprice.com/product?c_id=114&cp_id=11401&cs_id=1140102&p_id=12515&seq=1&format=2

 

I've been able to reproduce the issue consistently. My workaround is to just unplug the keyboard, connect to the VPN, and then re-connect the keyboard. FortiClient remains connected all day even with the problem keyboard plugged back in after establishing the VPN connection.

 

I have a 2015 Macbook Pro 15", running macOS Sierra 10.12.6 and FortiClient 5.6.0.703 installed.

 

Has anyone encountered anything like this before? A bug in the Mac client? Maybe something more nefarious about this keyboard?

 

    Thought Leadership. Security Summit. Thursday, November 12th, PGA National Resort, Palm Beach Gardens, FL.
    Thought Leadership. Security Summit. Thursday, October 8th. Disney's Grand Californian Hotel & SPA, Anaheim, CA.