FortiClient Immediate Disconnects

Welcome to the forums. For troubleshooting purposes, I would try 2 things: 1) Log in with your user (or the failing one) from a working laptop 2) Have a working user login from the non-working laptop This way you can figure out if the problem lies in the user or the software installation. Hope that helps.

Hey Bob, Thank you for the quick reply. I just tried logging in on a working machine and my ID stays connected just fine. I also had a known working user log in on my machine and it connected and disconnected immediately. Very strange. Anything else I should try? Thank you,

Hey Rick, I just tried uninstalling version 4 and re-installing version 5. Unfortunately, I am still getting the same results. The connection will look like it is connecting and then it immediately disconnects. Very strange.

This may shed some light on the issue. My Windows Firewall is disabled. FortiClient Log:

7/12/2013 1:00:24 PM Notice Update id=96825 msg=" Update successful, Forticlient_Version:5.0.4.276 AV_SIG:17.907 AV_EXT_SIG:17.867 MDARE_SIG:1.0 APP_SIG:4.365 VULN_SIG:1.320 AV_ENGINE:5.146 MDARE_ENGINE:2.032" 7/12/2013 3:36:41 PM Error VPN FortiSslvpn: 9060: Ras : connection to fortissl failed : 720:6:A connection to the remote computer could not be established. You might need to change the network settings for this connection. 7/12/2013 3:36:50 PM Notice VPN date=2013-07-12 time=15:36:49 type=traffic level=notice sessionid=26200112 hostname=SDANESI uid=6C3C6CCE8F754626A7A30B7FB93CB3F8 devid=FCT8004234230634 fgtserial=N/A regip=N/A srcname=sslvpn srcip=N/A srcport=26199856 direction=outbound remoteip=bostondcfw.pelotongroup.com remotename=N/A remoteport=26199728 url=N/A user=sdanesi proto=ssl rcvdbyte=0 sentbyte=0 utmaction=passthough utmevent=vpn threat=connect vd=N/A 7/12/2013 3:36:50 PM Notice VPN date=2013-07-12 time=15:36:49 type=traffic level=notice sessionid=26200112 hostname=SDANESI uid=6C3C6CCE8F754626A7A30B7FB93CB3F8 devid=FCT8004234230634 fgtserial=N/A regip=N/A srcname=sslvpn srcip=N/A srcport=26199856 direction=outbound remoteip=bostondcfw.pelotongroup.com remotename=N/A remoteport=26199728 url=N/A user=sdanesi proto=ssl rcvdbyte=0 sentbyte=0 utmaction=passthough utmevent=vpn threat=disconnect vd=N/A

Hello, I have read online a few articles about disabling IPv6, but this has not resolved this issue. Here is the error message that I am getting in my log that concerns me.

8/26/2013 12:52:55 PM Notice FortiShield id=96851 user=DBLOG_SOURCE_SYSTEM msg=" FortiShield is enabled" 8/26/2013 12:52:58 PM Notice VPN id=96602 msg=" SSLVPN service started successfully." 8/26/2013 12:53:02 PM Warning FortiShield id=96855 msg=" FortiShield blocked application: FortiClientIns from modifying: \\REGISTRY\\MACHINE\\SOFTWARE\\Wow6432Node\\Fortinet\\FortiClient\\FA_UPDATE\\SoftwareUpdate\\IgnoreVersion" 8/26/2013 12:53:50 PM Error VPN FortiSslvpn: 6544: Ras : connection to fortissl failed : 720:6:A connection to the remote computer could not be established. You might need to change the network settings for this connection. 8/26/2013 12:53:59 PM Notice VPN date=2013-08-26 time=12:53:58 type=traffic level=notice sessionid=26200112 hostname=SDANESI uid=6C3C6CCE8F754626A7A30B7FB93CB3F8 devid=FCT8004234230634 fgtserial=N/A regip=N/A srcname=sslvpn srcip=N/A srcport=26199856 direction=outbound remoteip=vpn.pelotongroup.com remotename=N/A remoteport=26199728 url=N/A user=sdanesi proto=ssl rcvdbyte=0 sentbyte=0 utmaction=passthough utmevent=vpn threat=connect vd=N/A 8/26/2013 12:53:59 PM Notice VPN date=2013-08-26 time=12:53:58 type=traffic level=notice sessionid=26200112 hostname=SDANESI uid=6C3C6CCE8F754626A7A30B7FB93CB3F8 devid=FCT8004234230634 fgtserial=N/A regip=N/A srcname=sslvpn srcip=N/A srcport=26199856 direction=outbound remoteip=vpn.pelotongroup.com remotename=N/A remoteport=26199728 url=N/A user=sdanesi proto=ssl rcvdbyte=0 sentbyte=0 utmaction=passthough utmevent=vpn threat=disconnect vd=N/A

Hey there, I will get to 98% just fine and from there it looks like it freezes up and then says in the system tray that forticlient is connected, it then immediately says that forticlient is down and the connect button reappears. I am not able to use the web as we do not have this set up. I checked the adapter and the phone number is set to 1. I have also tried completely uninstalling forticlient and scanning the registry and removing all traces of forticlient or fortinet then reinstalling with no luck. Thank you very much for the help in trying to fix this, --Scott

So I just contacted our IT and we do have the SSL Web enabled. I logged into the site and had to install the forticlient ssl vpn client to enable tunnel mode. After that was complete, I clicked on the connect button in the tunnel mode section and the status says up, then down, up, then down. This will repeat for as long as I am logged into the site. The VPN still does not work. Thank you for your help. --Scott

FYI, we are troubleshooting this issue as well for a couple Windows 8 clients. Their FGT is running 4.3.14. We have tried the latest v5 vpn client, as well as an interim release (yesterday) that did not help. One one machine we even reloaded it from scratch and still have the same issue. :\ Support is still working with Dev.

Thank you very much for the reply! This is good to hear that I am not the only one experiencing this issue. Please keep us updated on any fixes that come out of this. Also, if you need any info on my current setup, please feel free to ask. Thank you, --Scott

Hey Bob, Thanks for the link. I sent it off to my IT guy, they made a few changes, but I am still unable to access the SSL VPN. This is very strange behavior. Please let me know if there is anything else you would like me to try. Thank you, --Scott Danesi