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primetimebio
New Member
March 20, 2018
Question

FortiClient GUI won't open after fresh install

  • March 20, 2018
  • 2 replies
  • 29247 views

I've installed FortiClient 5.6.6 on a PC to setup a VPN for a user. The Install goes fine, after the install it runs its updates and scans and then I try to open the GUI to configure the VPN... Either the window doesn't open at all, or if it does its blank and goes unresponsive. I've tried letting the window sit for awhile and maybe it would work, but no such luck. I've tried uninstalling completely (Revo) rebooting, running updates, etc. Then reinstalling to no avail. This is on a Windows 10 Pro machine, I've tried installing older versions of Forticlient in case it was the installer but I haven't had any luck. I was wondering if anyone has encountered this and has a solution or at least a few ideas. EDIT: I've re-imaged the machine in question and it still won't open the GUI, or if it does, it has to load for about 5 minutes in between clicks within the GUI. Its painful and I'm not sure the user would be happy about having to connect to the VPN using that.

    2 replies

    emnoc
    New Member
    March 20, 2018

    No  but  you mention "Windows 10 Pro"  that's probably the root of the problem;) What older  version did you  try to install ?

     

     

    primetimebio
    New Member
    March 20, 2018

    I tried older FortiClient installs, I only tried 5.6.5 and 5.6.4.

    Its working fine on other Windows 10 Pro machines, this one seems an oddity, but I can't figure out what separates this machine from the rest.

    PKS
    New Member
    May 22, 2018

    I have the same issue but on Windows 7 Enterprise and FortiClient Version 5.6.6.

     

    Version 5.4.2 did work. But this version has problems with transmission bandwith.

     

    So I updated to 5.6.6. First bad thing: it installs all the optional stuff too.

    Second bad thing: The GUI doesn't show up...

     

    Is there anyone with a solution?

     

    gomadosnitro
    New Member
    April 19, 2021

    Close EMS

     

    Go to c:\Users\xxxxxxx\AppData\Local\Fortinet\EMS\Console\6.4.3.xxxxx

     

    and rename Cache folder to Cache.old

     

    and open EMS again will create new Cache folder, dont know why but something wrong with this EMS version.