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JeanChristophe
JeanChristophe
New Member
April 8, 2021
Question

Forticlient free version expires

  • April 8, 2021
  • 8 replies
  • 40392 views

Hi,

 

When our clients install the Forticlient that they downloaded from fortinet website (ie: https://www.forticlient.com/downloads) either v6.4 or 6.0, they are warned with the following message:

 

Please contact your administrator or connect to EMS for license activation.Unlicensed VPN access is available until Apr 24, 2021 4:31:19 PM

 

We don't have EMS server and don't need one.

The Forticlient VPN is supposed to be free to use isn't it ?

 

Thanks for your support.

 

Regards,

Jean-Christophe

8 replies

koxle
koxle
New Member
April 9, 2021

You need "FortiClient VPN" but not "FortiClient Fabric Agent with Endpoint Protection and Cloud Sandbox" if you need an SSL VPN client only.

seshuganesh
Staff
seshuganesh
Staff
May 24, 2022

Hi Team,

 

You can download forticlient from this portal:

support.fortinet.com > Firmware downloads > FortiClient > Linux > select version

 

Should see file name such as FortiClient702VPN.deb

thungo1604
thungo1604
New Member
April 9, 2021

Hi,

this is the version you need: https://links.fortinet.com/forticlient/win/vpnagent (Windows); https://links.fortinet.com/forticlient/mac/vpnagent (MAC)

jchwenger
jchwenger
Visitor III
May 23, 2022

Hi,

 

I'm on Ubuntu and I have the same problem. I'm only using 'fortivpn' and can no longer connect because of the expiration of the licence. I tried uninstalling everything and reinstalling only the .deb package with the latest VPN-only software, from the links aboce, but I still get the same error. What should I do?

 

Many thanks in advance for your response,

Regards,

Jeremie

seshuganesh
Staff
seshuganesh
Staff
May 24, 2022

Hi Team,

 

You can download forticlient from this portal:

support.fortinet.com > Firmware downloads > FortiClient > Linux > select version

You should select forticlient vpn only

Should see file name such as FortiClient702VPN.deb

jchwenger
jchwenger
Visitor III
May 24, 2022

Hi,

 

Thanks for your reply. I think this is what I did. I uninstalled everything on my machine, then installed "forticlient_vpn_7.0.0.0018_amd64.deb", downloaded from the website, but after the install I still get the message:

 

FortiClient SSLVPN is unavailable: FortiClient VPN trial has expired.
Please contact your administrator or connect to EMS for license activation.

 

Perhaps there has been a step I haven't followed properly on the uninstall?

 

Many thanks for your help.

A
Anonymous_User
Contributor III
May 24, 2022

HI,

Could you uninstall the old Forticlient and install the 6.0.x Forticlient from support.fortinet.com and check the behavior?

jchwenger
jchwenger
Visitor III
May 24, 2022

All right, yes, after some search, I found out that the issue could be resolved by removing the folder in  ~/.config/FortiClient, that hadn't been cleaned up by apt. Thanks!

    jchwenger
    jchwenger
    Visitor III
    December 10, 2022

    Second confirmation of the false hope post further down: with version 0.7, the message is there even after complete reinstall (it worked for a day then the message came back). I had a chat with customer service yesterday who said there is a free tier for the vpn only, but I am sadly unable to make that work (on Ubuntu 18.04).

    jchwenger
    jchwenger
    Visitor III
    May 24, 2022

    Sadly, false hope. The machine on the other end was disconnected, and now that it is, I get the licence error message again. Does someone know what is the right procedure completely to remove FortiClient from an Ubuntu machine? Or what could cause this problem?

     

    Many thanks in advance.

    Hrtl
    Hrtl
    New Member
    September 19, 2022

    I have similar observations

     

    By mistake I installed 6.4 from https://repo.fortinet.com/repo/6.4/ubuntu/ first and then updated to 7.0 from https://repo.fortinet.com/repo/7.0/ubuntu

     

    The effect is the same; when calling /opt/forticlient/fortivpn I get

    FortiClient SSLVPN is unavailable: FortiClient VPN trial has expired.
    Please contact your administrator or connect to EMS for license activation.

     

    Any help would be greatly appreciated.

    snake561
    snake561
    New Member
    February 27, 2023

    For all those who have problems installing fortinet-vpn after they installed the EMS version and still get the unlicensed problem.

    You should completely remove all configurations from the system before installing the VPN only version. To do this do the following:

     

     

    sudo apt remove forticlient or yay -Rs forticlient or  any other manager u used for installation  locate forticlient

     

     With locate you will see all paths where forticlient is in the name. Delete the ones in etc, opt, var with

     

    sudo rm -R /path

     

    That solved it for me. I installed the forticlient-vpn package again, all i had to do is to configure the VPN connection again. No more unlicensed messages.

    mtrento
    mtrento
    Visitor III
    March 14, 2024

    Hi ,

    it does not work for me. i'm on ubuntu 23.10
    i removed package ,folders, reboot:

    can someone help plz? 

     

    Thanks

     sudo apt remove forticlient   sudo find / -name forticlient   sudo rm -rf /home/username/.config/FortiClient  sudo rm -rf /var/lib/forticlient/  sudo rm -rf /var/log/forticlient/  sudo rm -rf /etc/forticlient/  sudo rm -rf /run/forticlient/



    rebooted ,


    my repo  :

    /etc/apt/sources.list.d/repo.fortinet.com.list

    deb [arch=amd64 signed-by=/usr/share/keyrings/repo.fortinet.com.gpg] https://repo.fortinet.com/repo/forticlient/7.2/ubuntu/ /stable multiverse

     

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