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kinmun
kinmun
New Member
April 13, 2015
Question

forticlient for iOS not working

  • April 13, 2015
  • 11 replies
  • 21118 views

we have users using IOS reported not able to access LAN and DMZ segment.

the same user tested his profile on a macbook and everything works fine.

what else is need to configure the forticlient for IOS ?

our firmware on the fortigate is 5.2.1

 

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      ayushinwizards
      ayushinwizards
      Visitor III
      January 25, 2024

      To troubleshoot the issue with FortiClient on iOS not being able to access the LAN and DMZ segments, please consider the following steps:

       

      1. FortiGate Firmware:

        • Consider upgrading FortiGate firmware (5.2.1 is outdated).

      2. FortiClient Configuration:

        • Verify correct settings on FortiClient iOS, matching MacBook.

      3. iOS Version:

        • Ensure iOS device runs a supported version.

      4. Network Connectivity:

        • Confirm proper internet connectivity; check device security settings.

      5. Logs:

        • Collect and analyze logs from FortiClient (iOS) and FortiGate.

      6. Security Policies:

        • Review FortiGate policies; ensure they allow iOS traffic.

      7. Authentication and Permissions:

        • Confirm user permissions on FortiGate; check authentication settings.

      8. Fortinet Support:

        • If issues persist, contact Fortinet support for assistance.

      Hope, this step will resolve your issue

       

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