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Alan_Briggs
Alan_Briggs
New Member
February 12, 2013
Solved

FortiClient fails on install

  • February 12, 2013
  • 7 replies
  • 210244 views
Hi, I need to install FortiClient to access a clients network. I have downloaded the newest version of the client but every time I try to install it gets to the point of " Starting services" then fails and rolls back the installation. The installer gives no indication of any error. The windows event log contains " Windows Installer installed the product. Product Name: FortiClient. Product Version: 5.0.1.0194. Product Language: 1033. Manufacturer: Fortinet Inc. Installation success or error status: 1603." I have full admin on my machine and I am trying to install into the standard program files folder. Anyone any ideas?
    Best answer by blahblah

    How can you provide installer without signed drivers? Are you living in a cave or something? Nobody can install your 5.4 version because of this. Now my PC is ruined. Full of random fortinet files and registry entries which CANNOT be deleted. Very poor job!

    7 replies

    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNT
    Staff
    February 16, 2013
    Alan, Is this the first time you install FortiClient on your computer? What OS is it running? You can try the following steps to clean up the system and install it again: 1. right click on " My Computer" , click " Manage" ; 2. Click " Device Manager" on the left pane; 3. From menu click " View" , check " Show hidden devices" ; 4. Under " Network adapters" , delete anything related to FortiClient, e.g. Fortinet virtual adapter; 5. Under " Non-Plug and Play Drivers" , delete anything related to FortiClient, e.g., FARegMon, fortiapd, FortiFW, Fortinet NDIS6..., Fortips, FortiRdr, FortiStat2 etc. If problem persists, you can send us the install log file. It' s in folder %temp%, probably has name FCTInstall.log. Regards, Chris
    RobertLDavis
    RobertLDavis
    New Member
    March 26, 2013
    I' m experiencing the exact same issue. I tried to attach the install log, but it' s bigger than forum allows and it won' t accept zip files. I put it on a site where t can be downloaded if you are willing to do that: www.sqlsoldier.com/FortiClient/FCTInstall.zip. This is on a Windows 7 64 bit machine.
    Chris_Lin_FTNT
    Staff
    Chris_Lin_FTNT
    Staff
    April 2, 2013
    Hi, Robert, Your log indicated that fortifilter driver service was marked for deletion. After reboot and re-install, the problem should resolve. If it doesn' t work, please send us the latest log. Thanks.
    Brian_Roach
    Brian_Roach
    New Member
    April 17, 2013
    I' m also recieving the exact same error as Alan on 2 machines. I have followed the steps above, rebooted and reinstalled, and continue to recieve the error. These are also Windows 7 x64 machines. I broke up a log file into 5 parts so it is small enough to post here. Log File Part 1
    Neotheone
    Neotheone
    New Member
    February 10, 2015

    Hi,

    I've the same issue here

     

    Windows 7 Pro 64 Bit

    FortiClientSetup_4.2.3.0271_x64

    I'm administrator of my laptop and I didn't have any issues in the past when installing any kind of software.

     

    The installation proceed up to "Installing Drives" step then Rollback without any error messages. I ran the remover to clean everything and then I checked both Network Adapters and Services looking for anything left behind.

     

    Everything seems clean so I restarted my laptop and I tried again. The same issue occurs again and again.

    Can you please have a look to the enclosed installation log and provide me some clues about what can I do to complete the installation ?

     

    Thanks in advance

    Regards

     

    Achille

     

     

     

    Neotheone
    Neotheone
    New Member
    February 10, 2015

    Install log part 2 of 3

    Neotheone
    Neotheone
    New Member
    February 10, 2015

    Install log part 3 of 3

    kolawale_FTNT
    Staff
    kolawale_FTNT
    Staff
    February 16, 2015

    Hi Achille,

     

    According to your post, and the first log file attached, FortiClient version is 4.2.3. Please try the latest version: 5.2.3, available at www.forticlient.com.

    Shawn_W
    Shawn_W
    New Member
    March 10, 2015

    Any update on this issue?

    artsperry
    artsperry
    New Member
    June 21, 2015

    WinXP Pro SP3

    Forticlient has worked fine on this machine as recently a 2 months ago.

    Install gets all the way to "starting services" and fails. No info at all in error message.

    Install log from beginning to a point where rollback is in process is attached

    Any ideas??

    jesusrmz
    jesusrmz
    New Member
    December 10, 2015

    any update ?

    blahblah
    blahblahAnswer
    New Member
    December 29, 2015

    How can you provide installer without signed drivers? Are you living in a cave or something? Nobody can install your 5.4 version because of this. Now my PC is ruined. Full of random fortinet files and registry entries which CANNOT be deleted. Very poor job!

    retteketet
    retteketet
    New Member
    January 7, 2016

     

    Solution is simpel. First install an previous version and then the 5.4 version. the "problem with the unsigned drivers" persists. 

    slymnyildrm
    slymnyildrm
    New Member
    December 9, 2020

    Hello İt İs Suleyman. ,

     

    I have a customer who using Fortigate 60D 

     

    Also they have to work homeoffice for Covid19 

     

    But ı couldnt FortiClientVpn. 

     

    Can you help me about it . 

     

    ı Checkit all device manger but couldnt find any device about fortinet.

     

    Also ı m sending you my install log. 

     

    When you see ıt ı hope your willl get my problem. 

     

    So please let me know about it.

    [SETUPEXE] 2020-12-09 13:26:22 WinMain(), my version is 6.4.1.1519 [SETUPEXE] 2020-12-09 13:26:22 forticlient_configuration has no child element: C:\Users\BURCUD~1\AppData\Local\Temp\\emsmicro.conf.conf [SETUPEXE] 2020-12-09 13:26:22 WinMain 3881 [SETUPEXE] 2020-12-09 13:26:22 WinMain(), cmdline= [SETUPEXE] 2020-12-09 13:26:22 DetectFCTFamily(), my product code: {ED5B8B8C-CD0E-4D4B-AA33-A89A8469C789}, upgradecode={3F5593C1-6B52-49D7-9C38-C390AD928BB0} [SETUPEXE] 2020-12-09 13:26:22 DetectFCTFamily() returned 0, product=, bIsMyself=false [SETUPEXE] 2020-12-09 13:26:22 WinMain(), rebooted flag was not set [SETUPEXE] 2020-12-09 13:26:22 InstEntrance(), g_bRunningAsService==0, cmdline=FortiClientVPN.exe [SETUPEXE] 2020-12-09 13:26:22 CheckRebootAtom() [SETUPEXE] 2020-12-09 13:26:22 reboot request flag is detected

     

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