FortiClient EMS Install on EMS Server itself always disconnect after connect 2-5 minutes

Forum|Forum|4 years ago
March 31, 2022
9 replies
5504 views

Dear community/experts,

I would like to initiate this topic, as notice that when we install FortiClient EMS on EMS Server itself it always disconnect from EMS after connect 2-5 minutes. If someone has experience on that please kindly share or advise how we can fix this issue? anyway EMS Server we should install FortiClient EMS or not?

BR, Thanks,
Makara

FortiClient

Anthony_E

Staff

Hello MakaraMEAS,

I have found this document which could relply to your question:

https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/277d2fce-daf9-11e9-8977-00505692583a/FortiClient_EMS_6.2.2_Administration_Guide.pdf

Could you please tell me if it helped?

If not, we will continue to find a solution for you.

Regards,

Best Regards

MakaraMEASAuthor

Explorer

Could you advise the keyword you mention? I cannot find i.

gapierce

New Member

Same issue here and haven't been able to find a solution.

peisenberg

Staff

Hi @MakaraMEAS

Could you please describe your issue a bit more in detail ? You wrote : when we install FortiClient EMS on EMS Server itself it always disconnect from EMS after connect 2-5 minutes.

Do you mean you install Forticlient to your server where is EMS running ?

Forticlient components scope are limited for usage with server.
Could you please check you installed Forticlient to EMS server with supported components only ?
For Microsoft Windows Server, FortiClient (Windows) supports the Vulnerability Scan, SSL VPN, Web Filter, and antivirus (AV) features, including obtaining a Sandbox signature package for AV scanning.

If you deploy FCT to EMS with application firewall please uninstall FCT from the server and deploy with supported features only.
Then verify your issue again.

Hope this help.

Pavol

gapierce

New Member

I have EMS running on a Windows Server 2019 VM hosted locally. When I install FortiClient on the same machine (to protect it as well), it will initially connect to essentially itself via IP or FQDN, but within a few minutes it disconnects and cannot reconnect. FortiClient is still installed, just not sending or receiving telemetry. This is the only machine it occurs on, all other devices it connects fine.

peisenberg

Staff

@gapierce
can you check my previous post ? please verify installed FCT components... (you can select/unselect them when you create new installer in ems ... )
Pavol

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