Skip to main content
maka
maka
New Member
September 20, 2022
Question

FortiClient EMS Hardware ID blank

  • September 20, 2022
  • 2 replies
  • 2145 views

Hello Community,

I have small problem in my FortiClient EMS lab. I would like to migrate license to new installation of EMS but Hardware ID in configure license tab is empty/blank.

 

 

EMS version is 7.0.1 build 0103

2 replies

Anonymous_User
Contributor III
September 23, 2022
Hello @maka ,
 
Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
 
Thanks,
btan
Staff & Editor
btan
Staff & Editor
September 24, 2022

Hi Maka,

 

Did you restore a DB backup to your new EMS server before applying a license?
Your problem description seems to be matching bugID 745415 & 723141.
This Issue is observed prior to EMS 7.0.3.

Better if you can raise a TAC ticket using your existing license S/N to troubleshoot further.

We may provide a sql script for you to fix this.
Otherwise, you may try reinstall EMS and get the HW ID before restore DB.

Terms & ConditionsAccessibility statement
Virtual event | September 2026. SASE summit. The age of autonomous trust. Register here!