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robertl
robertl
New Member
October 18, 2022
Question

FortiClient EMS email alerts not sending but test email works.

  • October 18, 2022
  • 3 replies
  • 2820 views

FortiClient EMS

 

Using the "Send Test Email" from the SMTP Server settings tab the test is successful, however, no actual alert emails are being sent.

3 replies

FortiMax_it
FortiMax_it
Explorer III
October 18, 2022

Version? With 7.0.7 (and others version) i haven't problems with mail. 

robertl
robertlAuthor
New Member
October 18, 2022

Version 6.4.8 build 1753

robertl
robertlAuthor
New Member
October 18, 2022

I have gotten alerts to work by changing the Security settings to None in the SMTP Server config tab. I don't know if our network guy is going to be ok with that...we will see.

 

Options are None, STARTTLS, or SMTPS. Won't accept SMTPS, Auto Detect sets it at STARTTLS.

skouba
skouba
New Member
June 13, 2025

I have same problem on 7-2-10. EMS keep logging error "Email alerts will not be sent. Please check the SMTP server configuration" but Test alert works perfect

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