Skip to main content
Witold_Tosta
Witold_Tosta
Explorer
July 3, 2024
Solved

Forticlient (EMS Cloud) for Android.

  • July 3, 2024
  • 5 replies
  • 4929 views

Dear colleagues,

 

Have any of you managed to register FortiClient in your EMS Cloud using the invitation code? I enter the correct invitation code (all in sequence and with capital letters only). After I entered the, I hope so, correct invitation code in FortiClient, the application minimizes and closes. As a result, it keeps writing that FortiClient is unlicensed and I do not have access to extended options, e.g. saving the password in the SSL VPN connection profile and Always-up connection feature. The FortiClient version is "FortiClient_v6.2.3-build0332-release.apk" downloaded from the support site in the FortiCloud panel. I will be very grateful for all hints. My Android version is 14.

 

Best regards,
Witek

Best answer by AEK

FC 7.2.4 for Android is available on play store.

https://play.google.com/store/apps/details?id=com.fortinet.forticlient_fa&hl=en_US

 

FC_Android.png

5 replies

AEK
SuperUser
AEK
SuperUser
July 3, 2024

Hi

Which EMS version?

AEK
    Witold_Tosta
    Witold_TostaAuthor
    Explorer
    July 4, 2024

    My current EMS Cloud version is 7.2.4.0983. Interestingly, the app works flawlessly on the old Android 9, but it doesn't work on Android 14. I guess it's an issue with Forticlient 6.2.3. I give up trying it on latest Android system. IMHO the Forticlient app is bugged.

    AEK
    SuperUser
    AEK
    SuperUser
    July 6, 2024

    According to FortiClient EMS Compatibility Matrix, EMS 7.2.1+ is supported with FortiClient 7.0.2+ and 7.2.0+, it means it can work with FC your 6.x "at a certain point" but it is not supported and may not be compatible at 100%.
    https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/afec3249-ed3f-11ea-96b9-00505692583a/FortiClient_ems-compatibility-matrix.pdf

    My advice is to install FC 7.2.x (latest patch) on your Android client.

    Hope it helps.

    AEK
      Witold_Tosta
      Witold_TostaAuthor
      Explorer
      July 7, 2024

      "..My advice is to install FC 7.2.x (latest patch) on your Android client. .."
      Can you please help me to find a Forticient 7.2 version for Android platform? The latest version I was able to find is exactly 6.2.3. It is available in the Fortinet Service & Support site and in the Google Play store as well. I haven't seen newer version than this one anywhere else.

      mcveyroosevelt219
      mcveyroosevelt219
      New Member
      November 27, 2024

      I think this issue is due to compatibility problems between the app version and Android 14. Ensure that you’re using the latest version of FortiClient, as older builds may not fully support newer Android versions. Additionally, check if your EMS Cloud invitation code is still valid and correctly formatted. If the issue persists, consider reaching out to Fortinet support for troubleshooting. Avoid using unofficial or modified apps, such as a Spotify MOD APK, as they can cause system instability or interfere with app functionality.

      Harper_King
      Harper_King
      New Member
      November 13, 2025

      It sounds like the FortiClient app is crashing after entering the invitation code, which is why it remains unlicensed. A few things to try:

      1. Check Android compatibility – FortiClient v6.2.3 may have issues with Android 14; try using the latest FortiClient version compatible with your OS.

      2. Clear cache and data – Go to Android Settings → Apps → FortiClient → Storage → Clear cache & Clear data, then try the invitation code again.

      3. Install via official FortiCloud link – Sometimes manually downloaded APKs behave differently than the one pushed from EMS Cloud.

      4. Reboot before registration – After clearing data or updating, restart your device before entering the code.

      5. Check EMS Cloud settings – Ensure the invitation code is active and assigned to the correct group in EMS Cloud.

      If it still crashes, consider contacting Fortinet Support to confirm Android 14 compatibility and check for known issues with that FortiClient build.

      Terms & ConditionsAccessibility statement