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MG4
MG4
Explorer III
July 1, 2026
Solved

FortiClient EMS Cloud 7.4.7 can't create installer with FortiEDR

  • July 1, 2026
  • 1 reply
  • 48 views

Hello,

we have upgraded our FortiClient EMS Cloud instance to 7.4.7 recently, and we can’t seem to upgrade our FortiClients, because we are unable to choose a FortiEDR engine.

The dropdown menu to select an engine version for the FortiEDR feature has nothing to select. Even when dropping down to other FortiClient versions we can’t pick any FortiEDR engine version. The fabric connection between the FortiEDR Cloud and FortiClient EMS Cloud instances are up. The installer is for regular Windows Clients.

The same problem goes for our customers FortiClients EMS Cloud instance. So it seems to be a problem with the 7.4.7 version of FortiClient EMS Cloud?

Also, the docs page for FortiClient EMS is currently down with the code 500 internal server error. So we can’t even look up known issues for the new FortiClient EMS version.

Best answer by MG4

Supposedly there was something happening in the background. After asking the TAC, we could create new installers with FortiEDR after a day.

1 reply

MG4
MG4AuthorAnswer
Explorer III
July 3, 2026

Supposedly there was something happening in the background. After asking the TAC, we could create new installers with FortiEDR after a day.

    Jean-Philippe_P
    Staff & Editor
    Jean-Philippe_P
    Staff & Editor
    July 3, 2026

    Thanks for sharing this MG4 :)

    Jean-Philippe - Fortinet Community Team
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