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Forticlient EMS 7.4.6 Unable to create Installer Package

Forum|Forum|2 months ago
March 20, 2026
7 replies
1113 views

Hi Everybody,

I just installed a new Forti Client EMS 7.4.6 installation with a trial license on VMWare.
EMS is nicely setup, using a signed cert etc.

Now when trying to make a installer package i'm unable to do that.
According to the documentation and EMS training I should be able to select between "Create installer " and "Create installer config" but don't get that option.
It just let's me go through the creat installer wizard and at teh end I just can do a "download".

Is it something i'm doing wrong or is it some bug/feature on a newly released version (released at 17-3-2026) as usual with FortiNet?

referenced documentation was the ems 7.4 training and the EMS 7.4.6 quickstart guide: https://docs.fortinet.com/document/forticlient/7.4.6/ems-quickstart-guide/942839

Kind regards
Roger Beurskens

FortiClient EMS

Best answer by Roger_Beurskens

Well, automagicly this issue was resolved.
Had a call with an SE today, didn't have time to look yesterday but today I was shown the normal Forticlient installer menu.
Last fridaymorning (just after the installtion at 8 o'clock) I only had the option to use the "manual installer" under advanced options. The switch was greyed-out (to bad I didn't make a printscreen of it) so the only option was to generate the config file/JSON.

Today everything worked like normal. It could be 2 things in our opinion.. first one is that the EMS installation was to fresh and didn't already download the list from fortinet servers what installers could be made ( i only got the forticlient 7.2.12, 7.4.5, and the 7.4.6 to select from) or the european servers weren't up to date to allow the forticlientems 7.4.6 server to connect to it or something like that.

Most interesting thing is dat now i don't have the option to make a 7.4.6 version installer, the newest one is 7.4.5.

When looking back into the alerts I do see that installerpackages from the other versions became available somewhere last friday afternoon.
So I guess it has something to do with that.

Something weird happened, but all working now.
Maybe I was to quick with installing the 7.4.6 after release ;)

Schermafbeelding 2026-03-24 133610.png

Jean-Philippe_P

Staff & Editor

Hello Roger-Beurskens,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Jean-Philippe - Fortinet Community Team

Jean-Philippe_P

Staff & Editor

Hello,

We are still looking for an answer to your question.

We will come back to you ASAP.

Jean-Philippe - Fortinet Community Team

funkylicious

SuperUser

hi,

are you referring to this? Create a manual installer that is not available?

you just need to click the Advanced Options to expand/show it

Screenshot 2026-03-24 at 14.10.32.png

"jack of all trades, master of none"

Roger_BeurskensAuthor

New Member

It was just the other way around.. I dind't have the normal one. "Create a manual installer" was selected and the switch greyed out.

Roger_BeurskensAuthorAnswer

New Member

Well, automagicly this issue was resolved.
Had a call with an SE today, didn't have time to look yesterday but today I was shown the normal Forticlient installer menu.
Last fridaymorning (just after the installtion at 8 o'clock) I only had the option to use the "manual installer" under advanced options. The switch was greyed-out (to bad I didn't make a printscreen of it) so the only option was to generate the config file/JSON.

Today everything worked like normal. It could be 2 things in our opinion.. first one is that the EMS installation was to fresh and didn't already download the list from fortinet servers what installers could be made ( i only got the forticlient 7.2.12, 7.4.5, and the 7.4.6 to select from) or the european servers weren't up to date to allow the forticlientems 7.4.6 server to connect to it or something like that.

Most interesting thing is dat now i don't have the option to make a 7.4.6 version installer, the newest one is 7.4.5.

When looking back into the alerts I do see that installerpackages from the other versions became available somewhere last friday afternoon.
So I guess it has something to do with that.

Something weird happened, but all working now.
Maybe I was to quick with installing the 7.4.6 after release ;)

Schermafbeelding 2026-03-24 133610.png

Jean-Philippe_P

Staff & Editor

Thanks Roger_Beurskens for sharing your solution and glad it has been fixed :)

Jean-Philippe - Fortinet Community Team

techflummi

New Member

We got the same bug. Today installed 7.4.6 but cant create Installers. Only download the json file. There is no "Finish" Button at the end. Tried everything. Synced License new, reboot VM and many more. Nothing helps. I hope after i have read your post, tomorrow i can create installers.

M

moetez-abidi

New Member

hello so i have ems 7.4.7 and i have the sam isuuse as u are u using free trial

funkylicious

SuperUser

hi, same issue i had on licensed EMS. it would appear that some time is needed after install in order for it to complete some tasks in the background in order to be able to create installer packages.

"jack of all trades, master of none"

M

moetez-abidi

New Member

how much time do u think it take i have a small validation tomorrow i m a student and i need it to work tonight or i m done and btw do u think it works on trial version

funkylicious

SuperUser

had it at some point no long ago in my lab, trial license for 3 devices and worked just fine.

as for how long until it creates the installer, im afraid i dont have a solid answer for you. for me it worked a couple of days later when i had time to access it again.

"jack of all trades, master of none"

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