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infrasteve
infrasteve
New Member
August 1, 2024
Solved

Forticlient EMS 7.4.0 - No icon to start GUI

  • August 1, 2024
  • 3 replies
  • 2258 views

I just installed FortiClient EMS 7.4.0 on Ubuntu 22.0.4 according to the installation doc. All the running services check out like they're supposed to. The doc says to double-click the FortiClient Endpoint Management Server icon to fire up the gui so I can configure https access, but there is no icon to click, nor does the system have anything for forticlient in the applications menu. Anyone have a workaround for this or tell me the bin the icon is supposed to point to?

Best answer by infrasteve

Well, it looks like Fortinet updated the doc since last night. They now instruct you to just open a browser and point to https://localhost. I had tried that as well and got timeout errors. I was able to troubleshoot that with apache logs though. There were a handful of files in /opt/forticlientems that needed permissions amended (or one needs to add www-data to the forticlientems group) as well as some log files it couldn't access. 

 

Good luck, Windows admins!

3 replies

AEK
SuperUser
AEK
SuperUser
August 1, 2024

As it is installed with root user, I guess you need to look in the root's home directory,

i.e.: /root/Desktop/

AEK
    infrasteve
    infrasteveAuthor
    New Member
    August 1, 2024

    Thanks for the response. Sadly, no luck there.

    infrasteve
    infrasteveAuthorAnswer
    New Member
    August 2, 2024

    Well, it looks like Fortinet updated the doc since last night. They now instruct you to just open a browser and point to https://localhost. I had tried that as well and got timeout errors. I was able to troubleshoot that with apache logs though. There were a handful of files in /opt/forticlientems that needed permissions amended (or one needs to add www-data to the forticlientems group) as well as some log files it couldn't access. 

     

    Good luck, Windows admins!

      AEK
      SuperUser
      AEK
      SuperUser
      August 2, 2024

      Thanks for sharing, Steve.

      As this is a very new release I guess you will be one of the first admins finding new unknown issues. We'll appreciate if you keep us updated with your findings.

      AEK
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